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Interpersonal Skills For Leadership - Susan M. Fritz

Interpersonal Skills For Leadership

By: Susan M. Fritz (Contribution by), Joyce Povlacs Lunde (Contribution by), William Brown (Contribution by), Elizabeth A. Banset (Contribution by)

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This practical resource provides an introduction to interpersonal skills theories which are reinforced through experiential activities. Coverage focuses on the development of the basic interpersonal skills necessary to become a successful leader. Addresses such topics as: skills in journaling; methods for less stressful and more rewarding lifestyles; active learning; critical-thinking skills; service learning; communicating online; active listening; nonverbal communication; perception; self-concept and self-esteem; time management; and cross-cultural communication. For use as a guide for servant leadership professionals.



 1. Introduction.


 2. Active Listening.


 3. Nonverbal Communication.


 4. Perception.


 5. Self-Concept and Self-Esteem.


 6. Values.


 7. Creating the Vision and Establishing Goals.


 8. Time Management.


 9. Handling Stress.


10. Levels of Communication.


11. Trust—A Key Leadership Ingredient.


12. Resolving Conflict.


13. The Nature of Power and Influence.


14. Responding with Empathy.


15. Cross-Cultural Communication.


16. Gender Issues.


17. Communicating Online.


18. Servant Leadership.


Index.

ISBN: 9780131173439
ISBN-10: 013117343X
Audience: Adult Education
Format: Paperback
Language: English
Number Of Pages: 384
Published: 4th March 2004
Country of Publication: US
Dimensions (cm): 25.4 x 20.3  x 1.8
Weight (kg): 0.67
Edition Number: 2
Edition Type: Revised