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Inter-Organizational Trust for Business-to-Business E-commerce - Pauline Ratnasingam

Inter-Organizational Trust for Business-to-Business E-commerce

Hardcover Published: 2003
ISBN: 9781931777759
Number Of Pages: 224

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Based on an in-depth research study, this book provides an avenue for managers and researchers to explore, examine, and describe interorganizational trust relationships in e-commerce participation. Identified are trust behaviors in business relationships as they relate to e-commerce. In comparing their own organization with those researched, managers can then examine their own and their trading partners' trust behaviors.

Prefacep. vii
Introductionp. 1
Background of Inter-Organizational Trust in E-Commercep. 2
Significant Prior Research and Research Rationalep. 4
Previous Research on E-Commerce Adoptionp. 5
E-Commerce History and Growthp. 6
Factors that Drive E-Commerce Adoptionp. 7
Factors that Inhibit E-Commerce Adoptionp. 8
Initial Exploratory Studyp. 12
Respondent Profilep. 13
Key Findings of the Exploratory Surveyp. 14
Potential Benefits vs. Achieved Benefitsp. 15
Potential Barriers and Risksp. 16
Comparisons between Europe and Australia/New Zealand (ANZ)p. 17
Characteristics of E-Commerce Leadersp. 19
Recommendations and Lessons Learnedp. 20
The Future of E-Commerce in Australia and New Zealandp. 21
Literature Reviewp. 22
The Need for Inter-Organizational Trustp. 23
Trading Partner Trustp. 25
Trading Partner Trust Characteristicsp. 27
Characteristics in the Definition of Trustp. 29
Trust Building Mechanisms in Business Relationshipsp. 30
Types of Trading Partner Trustp. 40
Perceived Benefits of E-Commercep. 43
Perceived Risks of E-Commercep. 48
Technology Trust Mechanisms in E-Commercep. 52
Outcomes of E-Commerce Participationp. 55
Perspectives of Organizational, Economic, and Political Theories on Inter-Organizational Trustp. 56
Inter-Organizational-Relationship Theory and Trust Perspectivep. 57
Transaction-Cost Economics Theory and Trust Perspectivep. 58
Resource Dependency Theory and Trust Perspectivep. 60
Evolution of Inter-Organizational Systems to Inter-Organizational Trustp. 61
Conceptual Model of Inter-Organizational Trust in E-Commerce Participationp. 63
The Relationship between Trading Partner Trust and Perceived Benefits of E-Commercep. 64
The Relationship between Trading Partner Trust and Perceived Risks of E-Commercep. 66
The Relationship between Technology Trust Mechanisms in E-Commerce and Perceived Benefits of E-Commercep. 67
The Relationship between Technology Trust Mechanisms in E-Commerce and Perceived Risks of E-Commercep. 68
The Relationship between Perceived Benefits and Participation in E-Commercep. 69
The Relationship between Perceived Risks and Participation in E-Commercep. 69
Research Methodp. 71
Research Methods in Information Systemsp. 71
Quantitative and Qualitative Research Approachesp. 73
Justification of a Case Study Research Methodp. 75
Multiple Case Studiesp. 77
Case Study Research Designp. 77
Samplingp. 79
Size of Research Samplep. 81
Sampling Procedures (Choice of Organizations or Cases)p. 81
Data Collectionp. 83
Ensuring the Validity of Datap. 84
Instrumentation of the Conceptual Modelp. 88
Data Analysisp. 89
Findings and Discussionp. 91
Background of the Uni-directional Dyadsp. 91
Uni-directional Dyad 1: NZ Customs (Bi-directional Dyad A)p. 91
Uni-directional Dyad 2: Electronic Commerce Network Ltd (Bi-directional Dyad A)p. 93
Uni-directional Dyad 3: Customs Broker (Bi-directional Dyad B)p. 93
Uni-directional Dyad 4: Importer (Bi-directional Dyad B)p. 94
Uni-directional Dyad 5: Cisco NZ (Bi-directional Dyad C)p. 95
Uni-directional Dyad 6: Compaq NZ (Bi-directional Dyad C)p. 96
Uni-directional Dyad 7: Siemens NZ (Bi-directional Dyad D)p. 96
Uni-directional Dyad 8: Telecom NZ (Bi-directional Dyad D)p. 97
Findings by Research Propositions from all Uni-directional Dyadsp. 97
R-P 1p. 97
R-P 2p. 109
R-P 3p. 115
R-P 4p. 123
R-P 5p. 127
R-P 6p. 133
Discussion: Cross-Case Analysis of the Bi-directional Dyadsp. 136
R-P 1p. 137
R-P 2p. 139
R-P 3p. 141
R-P 4p. 142
R-P 5p. 144
R-P 6p. 146
Similarities and Differences of the Bi-directional Dyadsp. 148
Conclusionsp. 149
Model of Inter-Organizational Trust within Bi-directional Dyads in E-Commerce Participationp. 150
Research Contributions and Implicationsp. 153
Contributions to Theoryp. 153
Contributions to Practicep. 154
Limitations of the Studyp. 157
Future Research Directionsp. 158
Referencesp. 159
Appendixp. 183
About the Authorp. 206
Indexp. 207
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781931777759
ISBN-10: 1931777756
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 224
Published: 2003
Publisher: IGI Global
Country of Publication: US
Dimensions (cm): 24.77 x 17.78  x 1.27
Weight (kg): 0.39

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