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Integration of Revenue Administration : A Comparative Study of International Experience - World Bank

Integration of Revenue Administration

A Comparative Study of International Experience

Paperback Published: 10th September 2010
ISBN: 9780821385241
Number Of Pages: 56

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In order to minimize the need for taxpayers to respond to multiple revenue agencies, some countries have integrated their revenue administrations, either by merging tax and customs administration, or unifying collection of tax and social contributions. This book examines the experience of 11 countries in doing so. Their experiences indicate that integrating collection entails modernizing the revenue administration and reducing contact between the tax office and taxpayers, thanks to the extensive use of ICT.

Forewordp. v
Acknowledgmentsp. vi
Abbreviationsp. vii
Introductionp. 1
Concept and Issuesp. 6
Leadershipp. 6
Strategic Planningp. 7
Legal Frameworkp. 8
Project Designsp. 8
Timetablesp. 8
Budgetingp. 9
Performance Managementp. 9
Staffingp. 10
Communicationsp. 10
Successful Integration: Case Studiesp. 11
Unification of Tax and Social Contribution Collectionsp. 11
Merger of Tax and Customs Administrationsp. 19
Broader Review of International Experiences and Lessonsp. 34
Leadershipp. 34
Strategic Planningp. 35
Legal Frameworkp. 36
Project Designp. 37
Timetablesp. 37
Budgetingp. 38
Performance Managementp. 39
Staffingp. 39
Communicationsp. 41
Conclusionp. 42
Referencesp. 44
Tables
Administrative Costs/Net Revenue Collections (in percent): An Illustration of the Inherent Limitations of a Conventional Quantitative Indicator for Countries Where Integration Took Place and Information Is Availablep. 2
Selected Key Performance Indicators, Bulgaria, 2002-07p. 17
Selected Strategic Outcome, Performance Indicators, and Targets, Canadap. 24
Project-Use Evidence and Analysis to Drive Performance (Designed in December 2007)p. 29
HMRC Public Service Agreement Targets from 2005-06 to 2007-08 (Selected Contents)p. 31
Selective Mission Statements, Strategic Objectives, and Performance Indicatorsp. 40
Box
A Sample Statement of Vision and Objectives for Integrationp. 7
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780821385241
ISBN-10: 0821385240
Series: World Bank Studies
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 56
Published: 10th September 2010
Publisher: World Bank Publications
Country of Publication: US
Dimensions (cm): 24.77 x 17.15  x 0.64
Weight (kg): 0.11

Earn 91 Qantas Points
on this Book