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Information Technology, Organizations and People : Transformations in the UK Retail Financial Services - Jeff Watkins

Information Technology, Organizations and People

Transformations in the UK Retail Financial Services

Hardcover Published: 29th May 1998
ISBN: 9780415181655
Number Of Pages: 272

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This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices.
The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering.
As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.

Acknowledgementsp. x
Outline of the Studyp. 2
The Researchp. 5
Background to the Researchp. 7
The Financial Services Sectorp. 27
Uk Retail Financial Services and Today's Business Challengep. 29
Business and It Trends in Retail Banking, Mortgage Lending, Life and General Insurancep. 38
Technologyp. 49
Analysing Stages of It Developmentp. 51
Towards Integration and Business Process Redesignp. 66
Technology for Transformationp. 87
Managing the It Functionp. 108
Management Strategiesp. 126
It and Organisationsp. 143
New Structures for Transformationp. 145
Structural Transitions and the Impact of Knowledge Intensityp. 158
Effects on Clerical Workersp. 174
Effects on Professionalsp. 182
Effects on Senior and Middle Managersp. 195
Effects on Motivation and Reward Schemesp. 205
Conclusionp. 219
Appendixp. 236
Referencesp. 242
Indexp. 251
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780415181655
ISBN-10: 0415181658
Series: Routledge Advances in Management and Business Studies, 6
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 272
Published: 29th May 1998
Publisher: Taylor & Francis Ltd
Country of Publication: GB
Dimensions (cm): 24.13 x 15.88  x 1.91
Weight (kg): 0.61
Edition Number: 1

Earn 1039 Qantas Points
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