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Information Technology Evaluation Methods and Management - Wim Van Grembergen

Information Technology Evaluation Methods and Management

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The evaluation of IT and its business value are the subject of many academic and business discussions. Investments in IT are growing extensively, and business managers worry about the fact that the benefits might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: large sums are invested in IT that seem to be swallowed by a large black hole without rendering many returns. How to measure the benefits of IT is the concern of this book titled Information Technology Evaluation Methods and Management. The different IT evaluation approaches and methods are discussed and illustrated with cases: traditional financial evaluations such as the return on investment, information economics and the recently introduced IT Balanced Scorecard. The latter approach is proposed as an ideal mechanism to support the IT/business alignment process and its related IT governance process. Among some of the topics included in this book are: software measurement; ERP project evaluation; strategic electronic commerce evaluation.

Benefits Realization
A review of IS/IT investment evaluation and benefits management issues, problems, and processesp. 2
The benefits realization approach to IT investmentsp. 25
The IT evaluation and benefits management life cyclep. 44
It Evaluation Research and Methods
A review of research issues in evaluation of information systemsp. 58
Methodologies for investment evaluation: A review and assessmentp. 78
Alternative Ways of Traditional It Evaluation
The institutional dimensions of information systems evaluationp. 99
Evaluating IS quality: Exploration of the role of expectations on stakeholders' evaluationp. 111
Evaluating evolutionary information systems: A post-modernist perspectivep. 130
A framework to evaluate the informatization levelp. 144
Evaluation of New Technologies
Using cost benefit analysis for enterprise resource planning project evaluation: A case for including intangiblesp. 154
Evaluating the management of enterprise systems with the balanced scorecardp. 171
A balanced analytic approach to strategic electronic commerce decisions: A framework of the evaluation methodp. 185
It Evaluation Through the Balanced Scorecard
Information technology governance through the balanced scorecardp. 199
Using a balanced scorecard framework to leverage the value delivered by ISp. 212
Management of large balanced scorecard implementations: The case of a major insurance companyp. 231
Integrating the balanced scorecard and software measurement frameworksp. 240
A comparative analysis of the balanced scorecard as applied in government and industry organizationsp. 253
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9781878289902
ISBN-10: 187828990X
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 292
Publisher: IGI Global
Country of Publication: US
Dimensions (cm): 25.4 x 17.78  x 1.75
Weight (kg): 0.72