It is often assumed that the impact and implementation of ICTs (Information and Communication Technologies) will or should be the same in all situations with little regard to the particular social or cultural context. Drawing on experience and research in different societies (Europe, Latin America, etc.), this book explains the nature of organizational diversity in which ICT innovation takes place, and also develops a conceptual approach to account for it.
The book draws from institutionalist concepts of organizations, the sociology of technology, current debates on globalization, and critiques of the rationality of modernity. The theoretical perspective is supported empirically by four international case studies. The author shows how the processes of ICT innovation and organizational change reflect local aspirations, concerns, and action, as well as the multiple institutional influences of globalization.
`Review from previous edition 'By situating her inquiry at the intersection of global technical capacities and development shortcomings, Avgerou raises the ante on both subjects. Her approach does not give us easy answers but it does detect unexpected possibilities. A great book!''
Saskia Sassen, Ralph Lewis Professor of Sociology, University of Chicago, and Editor of 'Global Networks, Linked Cities'
`7 the book represents a compelling and important work. The theoretical perspective it offers to the academic field of information systems is a refreshing challenge in a literature that has been too heavily populated by unambitious analyses of small problems using narrow frameworks. While the text is aggressive in scope - as indeed it must be, considering the problems it entertains - it is not diffuse. The ideas in it are drawn tightly together by a strong
and consistent logical thread .the book should certainly grace the shelves of all researchers with genuine interest in information technology innovation and organizational transformation.''
Information Technology and People
1: The Institutional Nature of ICT and Organizational Change
2: The Socio-technical Nature of Information Systems Innovation
3: Multiple Situated Rationalities
4: The Global, the Local, and the Disembedded
Part II: Insights from Case Studies
5: Pemex -- Transforming a National Company
6: IKA -- Striving to Modernize a State Bureaucracy
7: An Experiment of Flexible Specialization in Cyprus
8: Medical Drug Utilization Information Systems in the United States and Europe
9: The Nature and Significance of Global Diversity for Information Systems