This volume contains the proceedings of the conference, ENTER - International Conference on Information and Communications Technologies in Tourism, providing an international forum for the discussion of the role of telecommunication and information systems in tourism, inform potential users and people concerned with the importance of such technologies and to explain their functioning, and finally, intensifying the contact and the communication between researchers, system developers and users. Tourism and leisure industry experiences a fast technological development, however, the different participants in this market are very differently prepared to meet this challenge - for example, big airlines with their reservation systems versus a rather small, structured supplier on the other side.
This is the background to the discussion presented in this volume, dealing with questions like how an equal and fruitful co-operation for all participants can take place, when one should participate in this development and enter the electronic market, what are the dangers of entering too early or too late, whether the environment is prepared for such a development, and what can be learned from other sectors?
Invited Papers on Selected Topics.- Electronic Markets in Tourism.- Strategy and Information Technology in the Tourist Industry.- Tourist & Guest 2000.- Tourism 2000 - an Information Business.- Change Demands on Hotel Management.- TIS Tourism Information System for the Tyrol.- Telecommunication in Rural Areas.- Standard Specifications as the Basis for Sales-oriented Information.- Destination Marketing Systems.- Non-European Initiatives and Systems.- 1. Multimedia I.- Processing Travel Queries in a Multimedia Information System.- A Hypermedia Tourist Guide.- TIS/MM - Portugal.- 2. Multimedia II.- Can Tourism Be Replaced by Virtual Reality Technology?.- Anatomy of a Multimedia Project: Applying Multimedia to Public Transport and Tourist Information.- Using and Developing Hypermedia Points of Information: Lessons Learned.- 3. Multimedia III.- Development of a CD-ROM-based Multimedia-Application in an Open System Environment.- HyperTour: a Hypermedia Ecotouristic Information System for the National Parks of Costa Rica.- 4. Advice System I.- An Advice System for Travel Agents.- CABATA: Case-based Reasoning for Holiday Planning.- 5. Advice System II.- A General Train Connections Generation Procedure.- MaTourA: Multi-agent Tourist Advisor.- 6. Special Aspects.- A Hybrid Expert System for Avalanche Forecasting.- Distributed Quality Control: a Challenge for Software System Development.- 7. Tourist Information Systems.- Tourist Informationsystem Muhlviertel TIM.- The TIM Project: Tourism Information and Marketing.- 8. Organization Issues.- Information Systems and the Goals and Targets of the Organization: Fit or Misfit.- Strategies for Balancing the Competence-gap.- Scenarios for CSCW Applications in Tourism.- 9. Economic Issues I.- General Aspects of an Information System (IS) for Financial Justification of Investments in Tourism Marketing Information Systems (TMIS's) Development.- Strategic Planning Tools Inside the Marketing-Information-System in Use by the Austrian National Tourist Office.- 10.Distributed Issues I.- Integrating Tourism Services Via Gateways.- 11.Distributed Issues II.- Improving Service in the Field of Tourism by Open Distributed Processing.- A Framework to Simulate Different Configurations of a Distributed Tourism Information Systems.- 12.Economic Issues II.- Information Technologies and Tourism Markets.- Types of Electronic Auctions.- 13.Software Engineering and Architecture.- Principles of Reference Models and the Linking to Object Oriented Systems.- Development of Adaptable Information Systems in Tourism.- Coordination Mechanisms and Systems Architectures in Electronic Market Systems.- 14.Computer Science Issues.- GFIRS: A Graphical Fuzzy Information Retrieval System.- A Heuristic Approach to Deal with the Scheduling Problem in the MO2 Distributed Model.