Industrial Excellence

Management Quality in Manufacturing

By: Arnd Huchzermeier, Luk N. van Wassenhove, Ludo van der Heyden, Christoph H. Loch, Cedric Escalle

Write A Review

Hardcover | 11 March 2003

At a Glance

Hardcover
272 Pages

Dimensions(cm)
24.2 x 16.5 x 2.3

Hardcover

$84.99

or 4 interest-free payments of $21.25 with

Ships in 5 to 7 business days

In 1994, the idea for this project (we were not then thinking about a book) arose in a context of growing publicity surrounding prizes like the D- ing Award, the Malcolm Baldrige Award, and the European Quality Award, prompting us to ask: "Could we de?ne what world-class manufacturing is? It's got to be more than managing processes. Are the US and Japan really in the lead, as so many examples suggest?" Xavier de Groote, our colleague in the Operations Management group at INSEAD, made a major contribution to the formulation of the ?rst version of our framework, the ?rst questi- naire, and the ?rst edition of the Industrial Excellence Award (IEA) in 1995. He witnessed the crowning of the ?rst winner, STMP Laval (which became Solvay Automotive soon afterwards and later Ingeny following its merger with Plastic Omnium). The answer to our initial questions can be found in this book. While the journey took seven years and was far from easy, we believe we have made some progress. We have awarded the IEA annually since 1995 in France, and in Germany since 1997. In the course of this effort, we have analyzed questionnaires from hundreds of plants, visited 100 of them, and given prizes to 30. We did not know what we might discover when we ?rst approached this undertaking but we came away deeply impressed.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $89.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management Quality Assurance QA & Total Quality Management TQM Engineering & Technology Technology in General Engineering in General Industry & Industrial Studies Manufacturing Industries Economics

Business Strategy

Introduction
Industrial Excellence Revisited	p. 3
In Search of Industrial Excellence: Linking Total Quality Management with Management Quality	p. 5
Four Basic Industrial Processes	p. 9
The Supply Chain Process	p. 11
New Process Development	p. 12
The Product Development Process	p. 12
The Strategy Formulation and Deployment Process	p. 13
Operationalizing Management Quality	p. 14
Fundamentals	p. 14
Enablers	p. 16
The General Framework	p. 18
Best-Factory Tours and Awards	p. 18
The Four Basic Processes
Visteon Charleville-Mézières Plant: Mastering Production	p. 25
Background	p. 25
Strategy	p. 30
Supplier and Customer Integration	p. 32
Suppliers	p. 32
Customers	p. 32
Forecasting	p. 33
Production	p. 33
Quality	p. 39
New Product Development/Process Improvements	p. 40
Conclusion	p. 42
Faurecia's Neuburg Plant: Customer Integration Excellence	p. 45
Background	p. 45
Strategy	p. 46
Quality Control and Trouble Shooting	p. 47
Cooperation Between Faurecia and Audi	p. 47
Defect Rate and Error Handling	p. 48
Internal Quality Measures	p. 49
Production	p. 50
The Paper-less Picking Area	p. 52
The Assembly Area	p. 55
Inventory Management	p. 56
New Product Development	p. 57
Small Projects	p. 57
Large Development Programs Process	p. 58
Local Development Organization	p. 59
Supplier Integration	p. 59
Moving Forward	p. 60
Conclusion	p. 61
Alstom Transport Equipment Electronic Systems (EES): Supplier Integration Excellence	p. 63
Background	p. 63
A New Beginning	p. 65
Strategy	p. 67
Objectives	p. 67
Make or Buy Objective	p. 68
Production Area	p. 69
New Product Development	p. 69
Servicing Over 30 Years	p. 74
Supplier Management	p. 75
The Alstom and Gespac Partnership	p. 75
The Alstom and Ardelec Technologies Partnership	p. 79
Conclusion	p. 82
Schwan-STABILO Heroldsberg - Technikum: Process Development Based on People	p. 85
Background	p. 85
Strategy	p. 86
Fractal Structure	p. 88
Production	p. 88
Quality Control and Assurance	p. 91
Product and Process Development	p. 92
Product Changes and Process Improvement	p. 92
New Product Development	p. 93
People	p. 94
Customer Integration	p. 96
Supplier Integration	p. 96
Conclusion	p. 97
Fresenius Medical Care Deutschland GmbH: New Product Development Excellence	p. 99
Background	p. 99
Strategy	p. 100
Industry and Competitive Strategy	p. 100
Strategy Process	p. 103
New Product Development	p. 103
Customer Integration	p. 104
Technology Strategy	p. 104
Combination of Basic Research and Product Development	p. 105
Product Modularity	p. 105
NPD Process	p. 105
Production	p. 107
Production Planning	p. 109
Quality Assurance	p. 110
Supplier Integration	p. 110
Customer Integration	p. HI
The Future	p. 112
Conclusion	p. 112
The Solvay Automotive Group's Laval Plant: Excellence inStrategy Formulation and Deployment	p. 115
Background: Becoming a Major Plastics Supplier to Automotive Companies	p. 115
Strategy: Competing in the Automobile Industry	p. 118
The Plastics Automotive Supplier Industry	p. 118
SAG's Strategy	p. 120
Customer Integration	p. 121
Production	p. 122
Deploying Strategy: Delegating Quality and Improvement to Laval's Employees	p. 124
Organizing Work Cells for Participation, Improvement, and Flexibility	p. 128
Quality	p. 132
Product and Process Development	p. 132
A Communication Process	p. 133
Measuring Results	p. 135
Looking Ahead	p. 136
Conclusion	p. 136
Management Quality
Johnson Controls Bochum Plant: People at the Center	p. 141
Background	p. 141
Strategy	p. 142
Production	p. 143
Forecasting	p. 145
Quality	p. 145
Supplier Integration	p. 145
Product Introduction: Integration with NPD	p. 148
Process Development and Improvement	p. 150
A History of Continuous Improvement	p. 150
Kaizen Program	p. 151
Culture/Human Resources Policies	p. 152
Moving Forward	p. 154
Conclusion	p. 154
Procter & Gamble Crailsheim: The Management Quality Heptathlete	p. 157
Background	p. 157
Strategy	p. 159
Supplier Management	p. 161
Customer Integration	p. 162
Production	p. 163
Quality Assurance	p. 165
New Product Development	p. 166
Process Development	p. 167
Employee Development and Delegation	p. 167
Employee Development and Delegation in the Materials Operations Department	p. 168
A View from a Process Engineer	p. 168
Operations Manager of Alldays Panty Liner	p. 169
Motivation	p. 170
Conclusion	p. 171
SEW Usocome: Consistent Management Quality in Operations	p. 173
Background	p. 173
Strategy	p. 175
Perfambiance	p. 177
Production	p. 179
Production Forecasting	p. 182
Customer Integration	p. 182
Supplier Integration	p. 185
New Product Development	p. 186
Process Development	p. 186
Working Knowledge	p. 188
Conclusion	p. 191
Plants in the New Millennium
Empirical Validation of the Management Quality Model	p. 195
Process Improvement Rates and Volume Growth	p. 195
How Management Quality Boosts Improvement Rates	p. 197
Management Quality as an Interlocking System of Practices	p. 199
Manufacturing at the Beginning of the 21st Century: a New Mindset	p. 203
Excellence Now: What Manufacturing Organizations can Learn	p. 203
How to Use INSEAD's IEA Questionnaire to Progress: The SEW Bruchsal Usocome Example	p. 205
The Shifting Frontier of Excellence in the 21st Century: a New Mindset	p. 208
Appendices
The Industrial Excellence Award (IEA)	p. 215
The Questionnaire	p. 221
Data and Measures	p. 231
The Sample	p. 231
Measures	p. 232
About the Authors	p. 237
References	p. 241
Index	p. 245
Table of Contents provided by Publisher. All Rights Reserved.

Industrial Excellence

Management Quality in Manufacturing

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Management & Management Techniques

Where the Light Gets In

Simple, playful and profound perspective shifts to change your life for fans of Brene Brown, Mel Robbins, James Clear

Getting Started in Consulting

The Comprehensive Guidebook for Rapid Growth in the Profession, 5th Edition

The Octopus Organization

A Guide to Thriving in a World of Continuous Transformation

The Coaching Habit

Say Less, Ask More, and Change the Way You Lead Forever

Principles

Life and Work

Outwitting the Devil®

The Secret to Freedom and Success

The Infinite Game

From the bestselling author of Start With Why

Lifestyle Business Playbook

How to Have Fun, Freedom and Fulfilment With Your Own Business

Full Stack Human

The Mindset Upgrade You Need to Stay Human in a World Ruled by Technology

Good Girl, Goodbye

Rewrite Your Story, Reclaim Your Power, Build a Life You Love

The Courage to Say "F*** It!"

Dare to Lead

Brave Work. Tough Conversations. Whole Hearts.

The Art of Gathering

How We Meet and Why It Matters

The Daily Stoic

366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring New Translations of Seneca, Epictetus, and Marcus Aurelius

Leaders Eat Last

Why Some Teams Pull Together and Others Don't

Make Your Bed

Feel grounded and think positive in 10 simple steps

The Secret Life of Real Estate and Banking

How It Moves and Why

Radical Candor - Fully Revised and Updated Edition

How to Get What You Want by Saying What You Mean

The 7 Habits of Highly Effective People

30th Anniversary Edition

Virtuous Educational Leadership

Doing the Right Work the Right Way

Barefoot Kids

The new book from The Barefoot Investor

Trump

The Art of the Deal

Four Thousand Weeks

Embrace your limits. Change your life. Make your four thousand weeks count.

Strong Ground

The Lessons of Daring Leadership, the Tenacity of Paradox and the Wisdom of the Human Spirit

This product is categorised by