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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
The Politics of Productivity
Productivity Concepts and Applications
Improving the Work Process
Training and Motivating the Worker
Empowering the Worker
Management Options for Obtaining Resources
Managing for Productivity
Table of Contents provided by Ingram. All Rights Reserved.
ISBN: 9780803945739 ISBN-10: 0803945736 Audience:
Number Of Pages: 288 Published: 1st August 1993 Country of Publication: US Dimensions (cm): 21.44 x 14.22
Weight (kg): 0.41