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Human Resource Management in the Hotel Industry : Strategy, Innovation and Performance - Kim Hoque

Human Resource Management in the Hotel Industry

Strategy, Innovation and Performance

By: Kim Hoque

Hardcover Published: 23rd September 1999
ISBN: 9780415208093
Number Of Pages: 188

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Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.

Introduction and a framework for analysis
Is there a role for HRM in the Hotel Industry?
New approaches to HRM in the Hotel Industry: A comparative analysis
Influences on HRM in the Hotel Industry
HRM in practice in the Hotel Industry
HRM and Performance in the Hotel Industry
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780415208093
ISBN-10: 0415208092
Series: Routledge Studies in Employment Relations
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 188
Published: 23rd September 1999
Country of Publication: GB
Dimensions (cm): 21.59 x 13.97  x 1.91
Weight (kg): 0.34
Edition Number: 1