Human Resource Management in Service Work

By: Marek Korczynski

Write A Review

Hardcover | 21 November 2001 | Edition Number 1

At a Glance

Hardcover
237 Pages

Dimensions(cm)
22.86 x 15.24 x 1.6

Hardcover

RRP $140.00

$136.75

or 4 interest-free payments of $34.19 with

Ships in 3 to 5 business days

This book fills a gap in the market for a long overdue book on Human Resources Management in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.

Industry Reviews

'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.