Human Resource Management in Hospitality Cases

By: Peter Szende, Suzanne Markham Bagnera, Danielle Clark Cole

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Paperback | 9 July 2020

At a Glance

Paperback
310 Pages

Dimensions(cm)
24.61 x 17.4 x 1.65

Paperback

RRP $284.00

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Human Resource Management in Hospitality Cases

adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field.

Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept.

This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.

Industry Reviews

'As a hospitality and culinary educator, it's great to see a book that is focused on the specific needs of our industry, rather than one that uses generic scenarios. The vignette approach allows for the discussion of relevant cases, rather than just stating theory. A welcome addition to the limited body of knowledge related to human resources in the hospitality industry.'

Samuel Glass M.Ed CEC CCE AAC, School of Hospitality, Tourism and Culinary Arts, Canada

'A timely book that focused on applied skills needed to address today's complex issues within the hospitality and tourism industry. The 'Think Point' sections highlight authentic hospitality and tourism examples and/or cases to challenge students to think critically and creatively. Students will be motivated to use complex leadership behaviors to demonstrate a mastery of knowledge and key concepts. Future hospitality leaders will be made from the exposure of this textbook.'

James Arthur Williams, University of Tennessee, USA

'Hospitality leaders know the greatest challenge the industry faces is in human resources, including talent acquisition, management, and retention. The need to assure Hospitality Management graduates attain the skills and knowledge required to manage human resources is high. This is an overdue teaching resource that will improve instruction - providing real-life cases students need to solidify understanding and strengthen management skills.'

James Griffin Ed.D, College of Hospitality Management, Johnson & Wales University, USA

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