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Human Factors Methods for Design : Making Systems Human-Centered - Christopher P. Nemeth

Human Factors Methods for Design

Making Systems Human-Centered

Hardcover Published: 17th February 2004
ISBN: 9780415297981
Number Of Pages: 416

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There is no shortage of available human factors information, but until now there was no single guide on how to use this information. Human Factors Methods for Design: Making Systems Human-Centered is an in-depth field guide to solving human factors challenges in the development process. It provides design and human factors professionals, systems engineers, and research and development managers with the orientation, process, and methods to perform human-centered research.

The book delivers an overview of human factors and the application of research to product and service development. It enables the reader to define a design opportunity, develop product goals, and establish criteria to meet those goals. The text offers a road map for collecting and analyzing human performance information, applying that information to the creation of solutions, and using the information to evaluate potential solutions.

The book demonstrates, in three sections, a way to design products that extend, amplify, and enhance human capabilities. "Human Factors Practice" explains research context including the operational environment and internal and external influences. "Human Factors Methods" explains how to perform a wide variety of procedures for human-oriented research and development. "Application "demonstrates how to put the results to use.""

Industry Reviews

"The approach [in this book] is always lucid and concise, with additional background references, and the methods are illuminated with examples of their use in practice. It is a genuinely useful guide to conducting user-oriented research for design." -Design Research Society Newsletter, Vol. 10, No. 1, January 2005

List of illustrationsp. ix
Forewordp. xii
Prefacep. xiii
Acknowledgmentsp. xix
Abbreviationsp. xxi
Human factors practicep. 1
The human-made environmentp. 3
The systems modelp. 4
Requirementsp. 10
Life cyclep. 15
The development processp. 16
System issuesp. 23
Human factors practicep. 25
Summaryp. 32
Human abilities and limitsp. 33
Human rolesp. 34
Inputp. 36
Mediationp. 40
Outputp. 47
Response to environmentp. 51
Motivationp. 57
Adaptationp. 58
Human erroneous actions, or errorp. 59
Group versus individualp. 64
Summaryp. 65
How we think about development problemsp. 67
Reasoningp. 68
Philosophical thoughtp. 69
Intelligencep. 71
Problem solving behaviorp. 72
Impediments to problem solvingp. 75
Summaryp. 78
What influences development?p. 80
Problems and opportunitiesp. 80
Influences on research and developmentp. 84
Processp. 88
Rapid prototypingp. 94
Personal conductp. 96
Summaryp. 98
Human factors in research and developmentp. 99
Applied human factors researchp. 100
Observationp. 104
Inferential studiesp. 111
How to choose methodsp. 118
Summaryp. 123
Human factors methodsp. 125
Analysis methodsp. 127
Pareto analysisp. 128
Operational analysis ('mission analysis')p. 131
Analysis of similar systemsp. 135
Activity analysisp. 137
Verbal protocol analysis ('thinking aloud', 'directed dialog')p. 142
Critical incident studyp. 145
Management oversight and risk tree analysis (MORT)p. 149
Error analysisp. 152
Root cause analysisp. 156
Summaryp. 160
Design guidance methodsp. 161
Flow analysisp. 164
Time line analysisp. 172
Link analysisp. 175
Function allocationp. 180
Task description ('task identification')p. 187
Task analysisp. 190
Cognitive task analysisp. 195
Technique for human error rate prediction (THERP)p. 202
Work designp. 208
Decision analysisp. 212
Summaryp. 216
Evaluation methodsp. 218
Simulationp. 219
Fault tree analysisp. 224
Failure modes and effects analysisp. 229
Operational sequence analysisp. 233
Workload assessmentp. 237
Summaryp. 245
Surveys: interviews and questionnairesp. 247
Questionnairesp. 248
Interviewsp. 252
Self-administered questionnairesp. 260
Bias, presumption and non-responsep. 261
Summaryp. 262
Usability assessmentp. 264
Usabilityp. 264
Usability assessment methodsp. 265
Usability testingp. 268
Usability benefits and issuesp. 281
Summaryp. 282
Controlled studiesp. 284
Basic controlled studiesp. 285
Processp. 296
Experimental designp. 298
Inferential studyp. 306
Summaryp. 316
Applicationp. 319
Cost-effectivenessp. 321
Valuep. 321
Cost-benefit analysisp. 323
Cost-effectivenessp. 324
Determining cost-effectivenessp. 327
Application to practicep. 329
Summaryp. 331
Effecting changep. 332
Research and development is changep. 332
Working relationshipsp. 333
Traits for changep. 334
Change managementp. 336
Change evolutionp. 337
The change processp. 339
Examplep. 340
Summaryp. 343
Communicationp. 344
Purposep. 345
Nature of research and development communicationsp. 345
Types of human factors communicationsp. 348
Summaryp. 352
Examplesp. 353
Bus workstationp. 353
International currency exchangep. 358
Web site designp. 361
Remote site collaborative communications toolp. 362
Sharps disposal containerp. 364
Infusion pumpp. 367
Reference laboratory assay systemp. 370
Notesp. 373
Appendixp. 374
Bibliographyp. 379
Indexp. 388
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9780415297981
ISBN-10: 0415297982
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 416
Published: 17th February 2004
Publisher: CRC PR INC
Country of Publication: GB
Dimensions (cm): 25.4 x 17.78  x 2.54
Weight (kg): 0.91
Edition Number: 1

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