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How Users Matter : The Co-Construction of Users and Technology - Nelly Oudshoorn

How Users Matter

The Co-Construction of Users and Technology

By: Nelly Oudshoorn (Editor), Trevor Pinch (Editor)

Paperback Published: 12th August 2005
ISBN: 9780262651097
Number Of Pages: 352
For Ages: 18+ years old

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Users have become an integral part of technology studies. The essays in this volume look at the creative capacity of users to shape technology in all phases, from design to implementation. Using a variety of theoretical approaches, including a feminist focus on users and use (in place of the traditional emphasis on men and machines), concepts from semiotics, and the cultural studies view of consumption as a cultural activity, these essays examine what users do with technology and, in turn, what technology does to users. The contributors consider how users consume, modify, domesticate, design, reconfigure, and resist technological development--and how users are defined and transformed by technology. The essays in part I show that resistance to and non-use of a technology can be a crucial factor in the eventual modification and improvement of that technology; examples considered include the introduction of the telephone into rural America and the influence of non-users of the Internet. The essays in part II look at advocacy groups and the many kinds of users they represent, particularly in the context of health care and clinical testing. The essays in part III examine the role of users in different phases of the design, testing, and selling of technology. Included here is an enlightening account of one company's design process for men's and women's shavers, which resulted in a "Ladyshave" for users assumed to be technophobes. Taken together, the essays in " How Users Matter"show that any understanding of users must take into consideration the multiplicity of roles they play--and that the conventional distinction between users and producers is largely artificial.

Industry Reviews

...An important book that thoughtfully and rigorously draws attention to user-oriented studies of technology.

-Ben Schneiderman, American Scientist
...An important book that thoughtfully and rigorously draws attention to user-oriented studies of technology.

-Ben Schneiderman, American Scientist * Reviews *

Prefacep. ix
Introduction: How Users and Non-Users Matterp. 1
Users and Non-Users as Active Agents in the (De-) Stabilization of Technologies
From the Shadows: Users as Designers, Producers, Marketers, Distributors, and Technical Supportp. 29
Resisting Consumer Technology in Rural America: The Telephone and Electrificationp. 51
Non-Users Also Matter: The Construction of Users and Non-Users of the Internetp. 67
Escape Vehicles? The Internet and the Automobile in a Local-Global Intersectionp. 81
Multiple Spokespersons: States and Social Movements as Representatives of Users
Citizens as Users of Technology: An Exploratory Study of Vaccines and Vaccinationp. 103
Knowledge Is Power: Genetic Testing for Breast Cancer and Patient Activism in the United States and Britainp. 133
Who Represents the Users? Critical Encounters between Women's Health Advocates and Scientists in Contraceptive R&Dp. 151
Inclusion, Diversity, and Biomedical Knowledge Making: The Multiple Politics of Representationp. 173
Multiplicity in Locations: Configuring the User during the Design, the Testing, and the Selling of Technologies
Materialized Gender: How Shavers Configure the Users' Femininity and Masculinityp. 193
Clinical Trials as a Cultural Niche in Which to Configure the Gender Identities of Users: The Case of Male Contraceptive Developmentp. 209
The Mediated Design of Products, Consumption, and Consumers in the Twentieth Centuryp. 229
Giving Birth to New Users: How the Minimoog Was Sold to Rock and Rollp. 247
Notesp. 271
Referencesp. 295
List of Contributorsp. 335
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780262651097
ISBN-10: 0262651092
Series: Inside Technology (Paperback)
Audience: Professional
For Ages: 18+ years old
Format: Paperback
Language: English
Number Of Pages: 352
Published: 12th August 2005
Publisher: AMITY PUB CO
Country of Publication: US
Dimensions (cm): 22.7 x 15.4  x 1.8
Weight (kg): 0.48