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How to Work with Just about Anyone : A 3-Step Solution for Getting Difficult People to Change - Lucy Gill

How to Work with Just about Anyone

A 3-Step Solution for Getting Difficult People to Change

By: Lucy Gill

Paperback Published: 20th October 1999
ISBN: 9780684855271
Number Of Pages: 208

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THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE

Every office has them: the ever-complaining colleague...the co-worker who is constantly late for meetings...the boss who either blows up at you or blows you off...or the one person who drives everyone else totally crazy.

The problem is, the conventional methods -- like repeated warnings, threats, and heartfelt discussions -- for dealing with this negative behavior often don't seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace:

1. Get to the heart of the matter by focusing on what the real problem is.

2. Determine what problem-solving methods to avoid so that you don't perpetuate the conflict.

3. Choose a different and even surprising approach that will solve the problem and keep it solved.

Whether you're just starting out in your career or you already have an office along the executive corridor, "How to Work with Just About Anyone" provides the key to success, satisfaction, and sanity in the workplace.

Keith Irwin managing partner, Tanner-Irwin Management consultants This book is a barnburner: with concise, clear examples, simple steps, and no clutter or jargon. Don't let this book get buried on your "self-help" shelf. Jim Kouzescoauthor, "The Leadership Challenge;" and Chairman, The Tom Peters Group/Learning SystemsDelivers on its promise. You'll wish you followed Lucy Gill's three-step process years ago! Keith Irwinmanaging partner, Tanner-Irwin Management consultantsThis book is a barnburner: with concise, clear examples, simple steps, and no clutter or jargon. Don't let this book get buried on your "self-help" shelf. Paul Watzlawickemeritus clinical professor, Stanford University; member of the Mental Research Institute, Palo Alto, CAAnyone who's ever worked with a frustrating person should read this book. Step by step, Lucy Gill shows how to get even "impossible" people to change. Robert M. Bramson, Ph.D.author of the bestselling "Coping with Difficult People"The methods in this book are unique. It is not a book about how to improve yourself of get along better with others. It is about how to get all those difficult people in your life to be more cooperative. I have used Lucy Gill's model with my clients and it works. Steven Brownformer president of 800-SoftwareLucy Gill worked as a consultant in my company and produced great results. She used her methods very productively for us, and I am glad she has written "How to Work with Just About anyone." Her humorous and conversational style is like having her in my office again, kicking ideas around. This is a great book. Roland Chazalindustrial vice-president, Perrier Vittel, FranceWith humor and subtlety, Lucy Gill offers a practical method for addressing difficult problems and for successfully getting people to change, and gives you the tools and the confidence to find solutions. Using her methods, we effectively and efficiently resolved very tough conflicts in our company. Dr. Richard Fischdirector and principal investigator of the Brief Therapy Center at MRI, in Palo Alto, CAThis book is a little gem. It's deceptive in its simplicity. Lucy Gill has managed to translate very new thinking about complicated problems into language that allows the reader to apply the concepts practically in the business world, and be light-years ahead. Paul Watzlawick emeritus clinical professor, Stanford University; member of the Mental Research Institute, Palo Alto, CA Anyone who's ever worked with a frustrating person should read this book. Step by step, Lucy Gill shows how to get even "impossible" people to change. Roland Chazal industrial vice-president, Perrier Vittel, France With humor and subtlety, Lucy Gill offers a practical method for addressing difficult problems and for successfully getting people to change, and gives you the tools and the confidence to find solutions. Using her methods, we effectively and efficiently resolved very tough conflicts in our company. Dr. Richard Fisch director and principal investigator of the Brief Therapy Center at MRI, in Palo Alto, CA This book is a little gem. It's deceptive in its simplicity. Lucy Gill has managed to translate very new thinking about complicated problems into language that allows the reader to apply the concepts practically in the business world, and be light-years ahead. Jim Kouzes coauthor, "The Leadership Challenge;" and Chairman, The Tom Peters Group/Learning Systems Delivers on its promise. You'll wish you followed Lucy Gill's three-step process years ago! Steven Brown former president of 800-Software Lucy Gill worked as a consultant in my company and produced great results. She used her methods very productively for us, and I am glad she has written How to Work with Just About anyone. Her humorous and conversational style is like having her in my office again, kicking ideas around. This is a great book. Robert M. Bramson, Ph.D. author of the bestselling Coping with Difficult People The methods in this book are unique. It is not a book about how to improve yourself of get along better with others. It is about how to get all those difficult people in your life to be more cooperative. I have used Lucy Gill's model with my clients and it works. Jim Kouzes coauthor, The Leadership Challenge; and Chairman, The Tom Peters Group/Learning Systems Delivers on its promise. You'll wish you followed Lucy Gill's three-step process years ago! Jim Kouzescoauthor, "The Leadership Challenge;" and Chairman, The Tom Peters Group/Learning Systems

Delivers on its promise. You'll wish you followed Lucy Gill's three-step process years ago! Roland Chazalindustrial vice-president, Perrier Vittel, France

With humor and subtlety, Lucy Gill offers a practical method for addressing difficult problems and for successfully getting people to change, and gives you the tools and the confidence to find solutions. Using her methods, we effectively and efficiently resolved very tough conflicts in our company. Paul Watzlawickemeritus clinical professor, Stanford University; member of the Mental Research Institute, Palo Alto, CA

Anyone who's ever worked with a frustrating person should read this book. Step by step, Lucy Gill shows how to get even "impossible" people to change. Dr. Richard Fischdirector and principal investigator of the Brief Therapy Center at MRI, in Palo Alto, CA

This book is a little gem. It's deceptive in its simplicity. Lucy Gill has managed to translate very new thinking about complicated problems into language that allows the reader to apply the concepts practically in the business world, and be light-years ahead. Steven Brownformer president of 800-Software

Lucy Gill worked as a consultant in my company and produced great results. She used her methods very productively for us, and I am glad she has written "How to Work with Just About anyone." Her humorous and conversational style is like having her in my office again, kicking ideas around. This is a great book. Robert M. Bramson, Ph.D.author of the bestselling "Coping with Difficult People"

The methods in this book are unique. It is not a book about how to improve yourself of get along better with others. It is about how to get all those difficult people in your life to be more cooperative. I have used Lucy Gill's model with my clients and it works. Keith Irwinmanaging partner, Tanner-Irwin Management consultants

This book is a barnburner: with concise, clear examples, simple steps, and no clutter or jargon. Don't let this book get buried on your "self-help" shelf. Jim Kouzescoauthor, "The Leadership Challenge; " and Chairman, The Tom Peters Group/Learning Systems

Delivers on its promise. You'll wish you followed Lucy Gill's three-step process years ago!

Forewordp. 11
The Problems That Won't Go Awayp. 13
The Care and Feeding of Problems: How Difficult Behavior Gets Reinforcedp. 15
Maddening Circles of Common Sense: How We Get in the Way of Changep. 28
Just the Facts, Ma'am: Focusing on the Heart of the Matterp. 46
Tackling the Right Problem: Avoiding Bogs and Dead Endsp. 61
Shall We Not Dance: Taking the Leadp. 75
The Usual Suspects: Common-sense Solutions That Don't Workp. 89
The Ear That Doesn't Hear: Repeatedly Urging Changep. 91
You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Requestp. 106
One-Upsmanship: Demanding Acknowledgment That You're Rightp. 110
Solution by Evasion: Using the Indirect Approachp. 120
When You Are Your Problem: Trying to Conquer Fear with Endless Preparationp. 131
Hunting Down New Solutionsp. 137
Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinaryp. 139
Ready, Set, Go: Persuading Yourself to Try Something Newp. 165
Stick with a Winning Game: How to Keep a Problem Solvedp. 172
If It Didn't Work: Troubleshooting Your Planp. 181
Speeding Along the Learning Curve: And Let the Changes Beginp. 189
A Summary of the Stepsp. 195
Bibliographyp. 199
Indexp. 201
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780684855271
ISBN-10: 0684855275
Audience: General
Format: Paperback
Language: English
Number Of Pages: 208
Published: 20th October 1999
Publisher: Simon & Schuster
Country of Publication: US
Dimensions (cm): 21.6 x 14.0  x 1.2
Weight (kg): 0.27