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How To Measure Human Resource Management 3/E : General Finance & Investing - Jac Fitz-enz

How To Measure Human Resource Management 3/E

General Finance & Investing

Hardcover Published: 16th January 2002
ISBN: 9780071369985
Number Of Pages: 351

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Is it cost-effective to add staff in a given area? Does a training program have a positive impacton costs and sales? In this era of increasing cost and budget justification, HR managers are under increasing pressure to measure performance, defend their budgets against outsourcing, and even to justify their own existence. This text provides a quantifiable method for accurately measuring the productivity of all major personnel functions. This allows the HR manager to communicate with senior management in the quantitative business language senior management understands. It also helps HR Managers make tough decisions ranging from how many additional staff people to hire, and how much to spend on a training program. This edition contains new material to reflect major changes since the last edition was published in 1994. New chapters cover topics such as measuring intellectual capital, measuring Web-Based HR systems, and using the major Human Resources Information Systems (SAP, PeopleSoft, etc.) to better measure and manage overall HR productivity.

Preface to the Third Editionp. vii
Prologue: The Long Road to Todayp. 1
Why Measure Human Resourcesp. 5
The New Human Resourcesp. 7
Trends in Human Resourcesp. 13
Designing a Measurement System That Worksp. 21
If You've Never Measured HR Before ...p. 35
How to Measure Hiring and Staffingp. 43
Measuring Workforce Planningp. 45
Measuring Recruitingp. 57
Keeping Management (Your Customer) Satisfied with the Hiring Processp. 79
How to Measure Compensation and Benefit Valuesp. 109
Compensation: Connecting It to Revenues and Expensesp. 113
Benefits: Measuring Plan Effectivenessp. 141
How to Measure Training and Development Valuesp. 157
e-Learning: Distance and Self-Paced Learning Measuresp. 159
Knowledge Management: Linking with Organizational Learningp. 165
Leadership and Management Development: Measuring the Effectp. 175
Career Management: Tracking the Valuep. 201
Organization Development: Measuring the Business Outcomep. 211
How to Measure Employee Relations and Retention Programsp. 231
Orientation and Counseling: Measuring Connections and Costp. 233
Absenteeism and Turnover: Understanding Costs and Reasonsp. 255
Labor Relationsp. 275
e-HR: Moving HR to the Webp. 283
Workforce Analytics: Supporting Business Decisionsp. 289
Communication: Reporting Outcomes and Trendsp. 307
How to Measure Alternative Methods' Valuep. 315
Outsourcing and Call Centers: Assessing the Valuep. 318
Employee Self-Service: Gauging Effectivenessp. 329
Epilogue: Where HR Goes from Here--Prospects, Problems, and Payoffs in the Twenty-First Centuryp. 335
Indexp. 339
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780071369985
ISBN-10: 0071369988
Series: General Finance & Investing
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 351
Published: 16th January 2002
Country of Publication: US
Dimensions (cm): 23.7 x 16.0  x 3.0
Weight (kg): 0.66
Edition Number: 3
Edition Type: Revised