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How to Choose the Right Person for the Right Job Every Time : Business Books - Lori Davila

How to Choose the Right Person for the Right Job Every Time

Business Books

Paperback Published: 9th September 2004
ISBN: 9780071431231
Number Of Pages: 196

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A powerful new technique for exposing the person behind the resume

Traditional interview techniques are notoriously inadequate when it comes to providing a picture of how a candidate will actually perform on the job. Recently, an interview style proven to more accurately identify the cream of the crop has been making headlines. It's called behavioral interviewing, and it involves getting candidates to truthfully describe how they responded to past job situations to indicate how well they will handle tasks required in their new position.

Coauthored by a hiring consultant to Coca-Cola, Nortel, Siemens, and other Fortune 500 companies, How to Choose the Right Person for the Right Job Every Time explains the advantages of behavioral interviewing and shows managers how to:

  • Identify the skills and characteristics they want in a candidate
  • Develop an interview format
  • Ask the right questions--includes 401 sample questions
  • Rate candidates by scorecard
About the Authors

Lori Davila (Atlanta, GA) runs a highly successful career services firm and does outplacement hiring consulting with numerous Fortune 500 firms.

Louise Kursmark (Cincinnati, OH) is the president of Best Impression Career Services, Inc., and the author of nine career books.

Acknowledgmentsp. vii
Introductionp. ix
Your Hiring Decisions Will Either Make or Break Your Companyp. 1
The Bottom Linep. 2
Hiring as a Top Strategic Business Priorityp. 3
Hidden Costsp. 5
Top 10 Hiring Mistakesp. 6
Exercise--Rate Your Hiring Effortsp. 9
Take the Guesswork Out of Hiring with Behavior-Based Interviewingp. 11
Past Performance Is the Best Predictor of Future Successp. 14
Other Types of Interviewsp. 18
Enhancing Other Interview Types with Behavior-Based Interviewingp. 20
Interview Examplesp. 21
Resultsp. 25
Exercise--A Quiz on Interview Questionsp. 26
The Behavior-Based Interview in Five Easy Stepsp. 27
Define What You're Looking For--Understand the Job and the Companyp. 28
Identify Job-Related Success Factorsp. 31
Establish Questions to Extract the Desired Success Factorsp. 36
Conduct a Successful Interviewp. 41
Using the Interview Guidep. 46
Perform a Final Evaluation--Rate the Evidencep. 47
Conclusionp. 52
Summary Checklistp. 52
401 Interview Questionsp. 55
Breaking the Icep. 57
Behavior-Based Interview Questionsp. 58
Behavior-Based Interview Questions for Job and Company Fit or for Motivationp. 78
Follow-up Questions (Probes)p. 80
Traditional and Situational Questionsp. 82
Put It All Togetherp. 85
Six Companies That Successfully Use Behavior-Based Interviewingp. 87
Golden Corralp. 88
Randstad North Americap. 91
InterContinental Hotels Groupp. 93
TD Madison and Associatesp. 96
Hallmark Cards, Inc.p. 98
GEp. 100
A Review of Legal Guidelines for Interviewing Candidatesp. 105
A Brief Historyp. 106
Implement Best Practices to Avoid Unintentional Discriminationp. 107
Understand Legal and Illegal Questionsp. 111
Conduct Effective Interviews Regardless of How Candidates Preparep. 121
Behavior-Based Interviewing Helps You Avoid Rehearsed Answersp. 122
Three Interview Storiesp. 123
Aaron--Preparing on His Ownp. 123
Sandra--Working with an Interview Coachp. 126
Alex--Learning with a Groupp. 130
Be Ready for Practiced and Unpracticed Candidatesp. 133
Implementing a Behavior-Based Interviewing Program at Your Companyp. 135
Implement Your Program Top to Bottomp. 136
Identify Barriers to Changep. 139
Start with a Vision--Use a Business Case to Create Uneasinessp. 140
Obtain the Support of Leaders and Championsp. 140
Communicate and Sellp. 142
Create Corporate Standards and Common Materialsp. 143
Train and Follow Upp. 144
Measure and Evaluatep. 148
Other Tips and Strategiesp. 150
Behavior-Based Interviewing Program Checklistp. 151
Final Thoughts and Ideasp. 153
Review Your Process from Time to Timep. 154
Review Other Pieces of the Hiring Puzzlep. 155
Consultants and Expert Resources for Behavior-Based Interviewingp. 159
Forms Libraryp. 177
Indexp. 191
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071431231
ISBN-10: 0071431233
Series: Business Books
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 196
Published: 9th September 2004
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.5 x 15.5  x 1.0
Weight (kg): 0.33
Edition Number: 1