Cancellations & Returns

Damaged or Faulty

If you have received an item that is incorrect, damaged or faulty please contact Booktopia Customer Care as soon as possible from the time the delivery was made.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please click here for our full policy in our Terms of Business.

If there is a problem with any of the items received please contact us either by Live Chat or by calling our Customer Care Team on 1300 187 187. We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.