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Booktopia Live Chat

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You can reach us on +612 9045 4394
We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.

Problems Paying?

For most orders we process the order before processing payment. This is done to reconfirm stock availability both in our warehouse and with our suppliers. If we have a problem processing the payment for your order, we will send you an email notification to advise.

If this happens please contact our Customer Support Team via Live Chat or call +612 9045 4394 . We're available Monday to Friday, 9am to 5pm Sydney time, except public holidays.

For your security, please do not send your credit card details in a message or email.

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Payment Methods

Booktopia supports the following payment methods:

Credit/Debit Card
Booktopia accepts Visa, Mastercard and American Express Credit and Debit Cards. Please note that we DO NOT accept prepaid Load&Go or Gift Cards as they aren’t compatible with our system.

Visa Checkout
Please select this option ONLY if you have a Visa Checkout Account. This option is DIFFERENT to paying with a Visa Credit or Debit card and requires a sign-in to your Visa Account.

PayPal
When you place an order with us PayPal will create a pre-authorization which reserves funds until we finalise payment. Sometimes this can look like two different amounts on your bank statement but rest assured we have only charged you once for your order.

You can confirm this by logging on to your PayPal account at https://www.paypal.com

Afterpay
Choosing Afterpay will allow you to buy now and pay later! To place an order with Afterpay, you will need a few things:

  • A Visa or MasterCard debit or credit card issued in Australia
  • To be over 18 years of age
  • A valid email address, mobile telephone number and Australian delivery address
  • An order total of at least $80 worth of products from our website (excluding Gift Certificates)

For more information visit Afterpay or contact Afterpay directly on 1300 100 729.

Click here for Afterpay Terms and Conditions.

Bank Transfer/Cheque/Money Order
You can pay using either of these three options by selecting Other Payment Methods on the final page of checkout. You will be guided through the process on-screen.

Please be aware that your order will not be processed and no items will be shipped to you until we’ve received payment. If you need the books urgently please consider using one of the other options above.

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Paying for NZ orders

As Booktopia is an Australian online store all prices are listed in Australian Dollars. If you are paying with a New Zealand card your bank will convert the cost from AUD to NZD on your behalf.

Please note that we have no control over the exchange rate.

Should we need to process a refund it will be completed in Australian Dollars. Booktopia is not responsible for the exchange rate for the conversion back to NZD.

Orders being delivered to New Zealand that are over the value of AUD$270 will be liable for import duties. If the applicable New Zealand authorities determine that your order is to be assessed for import duties your parcel will be held. Our freight forwarder will send you an invoice for the applicable fees. If you accept the charges the parcel will continue on it’s way to you. Should you reject the charges the parcel will be returned to Booktopia and a member of our Customer Service team will get in touch with you.

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