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Health Services Marketing : A Practitioner's Guide - Richard K. Thomas

Health Services Marketing

A Practitioner's Guide

Paperback Published: 19th October 2007
ISBN: 9780387736044
Number Of Pages: 164

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Despite the growing importance of marketing for health professionals, there is no concise how-to guide available on the topic for use by physician practices, hospitals and other healthcare organizations. Although the industry has become increasingly market driven, healthcare administrators and marketers are left with little guidance with regard to the concepts, techniques, and data appropriate for healthcare marketing.

The proposed book would serve as a convenient reference for health professionals who want to understand the marketing process, develop marketing initiatives or interface with marketing professionals. Marketing theory and the history of marketing in healthcare will be minimized in an attempt to provide a practical guide for everyday use. The focus will be on how to do marketing, with the reader introduced to supporting aspects such as market research, marketing planning, and evaluation. The author also discusses marketing techniques for social marketing.

Health Services Marketing: A Practitioner's Guide will cover broad topics appropriate for any healthcare organization and provide enough specifics to tailor marketing activities to the needs of particular practitioners. This book will be useful for both for-profit and not-for-profit organizations.

From the reviews:

"Thomas details marketing activities and techniques for health care practitioners and administrators in for-profit and non-profit organizations. He presents basic concepts of marketing and ways to implement a marketing initiative, including the process, research, planning, healthcare products and customers, positioning and strategy development, financial aspects, choosing among promotional options, social marketing, new approaches, and measuring effectiveness. ... Checklists, forms, questionnaires, and other materials are provided." (www.booknews.com, April, 2008)

"This easy to comprehend book describes the tactics and strategy required to effectively market products and services in the healthcare industry. ... the book is written for students, residents, and practitioners who all would benefit from the simple discussion of marketing practices. ... for marketing communications professionals, the history and complexities of the health industry provided in the book are very useful as a foundation." (Lawrence M. Leber, Doody's Review Service, March, 2009)

Preface
Introduction to healthcare marketingp. 1
The basics of marketingp. 11
The marketing processp. 21
Marketing researchp. 31
Marketing planningp. 52
Healthcare products and customersp. 65
Paying the marketing freightp. 81
Market positioning and strategy developmentp. 91
Choosing among promotional optionsp. 102
Social marketingp. 118
The new healthcare marketingp. 126
Measuring the effectiveness of marketingp. 137
How to be a healthcare marketing "hero"p. 151
Indexp. 157
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780387736044
ISBN-10: 0387736042
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 164
Published: 19th October 2007
Publisher: Springer-Verlag New York Inc.
Country of Publication: US
Dimensions (cm): 23.5 x 15.5  x 0.97
Weight (kg): 0.57