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Head and Heart Management : Managing Attitudes, Beliefs, Behaviours and Emotions at Work - Adrian F. Furnham

Head and Heart Management

Managing Attitudes, Beliefs, Behaviours and Emotions at Work

Paperback Published: 1st January 2008
ISBN: 9780230555129
Number Of Pages: 230

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Good managers understand the human condition and human needs. They realise that frequently the heart rules the head, and they know what this can mean for an organization. With nearly 100 'thought-pieces' on the world of management and sales, this book explores how the heart can rule the head and is ideal for 'dipping into' on numerous occasions.

Industry Reviews

'Each essay deals with an old issue in a new, provocative and amusing way. It is an ideal book to dip into and learn from.' - Business Executive



'...a breath of fresh air, laced with nitrous oxide, that will inform, provoke and entertain in equal measure. Students, too may find it useful as a lively real-world commentary to add colour and texture to their academic studies.' - Neville Osrin, Leadership Matters

Introductionp. 1
A day in the officep. 11
Advertising archetypesp. 13
Attitude surveysp. 16
Base rate blundersp. 19
Beware salespeople bearing giftsp. 21
Blindness, pretence and denialp. 25
Brand discriminationp. 28
Brand is everythingp. 30
Brand sicknessp. 32
Bullying at workp. 35
Burnt out but opulentp. 38
Career planningp. 40
Character strengths and competenciesp. 43
Charismatic speakersp. 45
Competitivenessp. 47
Concentrating on blundersp. 50
Conference neurosesp. 53
Delicate delegationp. 56
Does God approve of venture capitalists?p. 59
Do leaders really matter?p. 63
Electrophrenologyp. 66
Elite performersp. 69
Everything intelligencep. 71
E-worriesp. 74
Failing in businessp. 77
Flowing with the gop. 80
Heart-sinking staffp. 82
How advertising worksp. 85
HR for dummiesp. 87
Ideology at workp. 90
Image versus qualityp. 93
Interview porkiesp. 95
Investigative salespersonsp. 98
IT disordersp. 100
Jocks, loners, druggies and nerdsp. 102
Losing the moral compassp. 104
Loyalty schemesp. 106
Magic linksp. 108
Managerial versatilityp. 110
Managing with heart and headp. 112
Managers as mastersp. 114
Meals at workp. 116
Office politicsp. 118
Optimal ethicsp. 120
Organization ASBOsp. 123
Organizational philistinismp. 125
Overcoming mediocrityp. 128
Post-modern managementp. 131
Professional stressp. 133
Pro-retirementp. 135
Psychometric flimflammeryp. 137
Quirky decisionsp. 140
Recognition and recallp. 143
Recruitment and selection psychiatryp. 145
Remembering the brandp. 148
Rulesp. 150
Selection superstitionsp. 152
Self-actualizingp. 155
Selling ethicsp. 158
Selling to childrenp. 161
Selling to laggardsp. 164
Service orientationp. 167
Seven habits of super failuresp. 169
Sex, violence and car chasesp. 173
Shopping habitsp. 175
Staff and customer satisfactionp. 178
Status anxietyp. 181
Stereotypical truthsp. 183
Surprise mep. 185
Tall poppiesp. 187
Targeting salesp. 189
Ten Ps of managementp. 192
Tests' revivalp. 194
The ADHD organizationp. 197
The effects and effectiveness of advertisingp. 200
The glass menageriep. 202
The inevitability of silop. 204
The motive trilogyp. 206
The psychology of naughtinessp. 209
The self-esteem industryp. 212
To go or not to go?p. 215
Understanding the internet shopperp. 218
What does it mean to be conscientious?p. 220
What's in a name?p. 222
Writing your own development planp. 228
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780230555129
ISBN-10: 0230555128
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 230
Published: 1st January 2008
Publisher: Palgrave Macmillan
Country of Publication: GB
Dimensions (cm): 22.86 x 15.24  x 1.27
Weight (kg): 0.36
Edition Number: 1

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Adrian Furnham

About the Author


Adrian Furnham is Professor of Psychology at University College, London, UK. He is on the editorial board of a number of academic journals and has received many national and international awards. He is the author of over 600 scientific journal articles and 48 books, including popular management books.

He acts as a consultant to a number of organisations including HM Government, British Airways, HBOS and SAP. He writes regular columns in the Daily Telegraph and The Sunday Times and is a frequent contributor to radio and television.

Visit Adrian Furnham's Booktopia Author Page