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Great Customer Service on the Telephone : Worksmart Series - Kristin J. Anderson

Great Customer Service on the Telephone

Worksmart Series

Paperback Published: 26th November 1992
ISBN: 9780814477953
Number Of Pages: 96
For Ages: 17+ years old

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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

ISBN: 9780814477953
ISBN-10: 081447795X
Series: Worksmart Series
Audience: General
For Ages: 17+ years old
For Grades: 12+
Format: Paperback
Language: English
Number Of Pages: 96
Published: 26th November 1992
Country of Publication: US
Dimensions (cm): 25.4 x 17.78  x 0.64
Weight (kg): 0.2
Edition Number: 1