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Global Tourism and Informal Labour Relations : The Small Scale Syndrome at Work - Godfrey Baladacchino

Global Tourism and Informal Labour Relations

The Small Scale Syndrome at Work

Hardcover

Published: 23rd October 1997
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The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management initiatives, trade unionism and industrial action.

Acknowledgements
Preface
List of Abbreviations
Confronting Global Tourismp. 1
Policy Dilemmas and the Small-scale Lensp. 21
Research Method and Designp. 34
A Small-scale Labour Syndromep. 47
The Small-scale Syndrome at Work I: Informal Labour Relationsp. 91
The Small-scale Syndrome at Work II: Competing for Loyaltyp. 129
Relating to Theoryp. 153
Questions for Management, Labour and Communityp. 165
Conclusionp. 182
The World's Small Developing States: Basic Datap. 188
Management Questionnaire, SBH and TDRp. 190
Employee Questionnaire, SBH and TDRp. 192
Bibliographyp. 195
Indexp. 239
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780720122480
ISBN-10: 0720122481
Series: Employment and Work Relations in Context (Hardcover)
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 288
Published: 23rd October 1997
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6  x 1.6
Weight (kg): 0.56
Edition Number: 1