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Gentle Art Of Verbal Self Defense At Work, The - Elgin, Suzette Haden

Gentle Art Of Verbal Self Defense At Work, The

Paperback Published: 1st January 2000
ISBN: 9780735200890
Number Of Pages: 368
For Ages: 18+ years old

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Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.

Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify, and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation -- calmly. Workout sections throughout the book provide plenty of opportunities for practice.

With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing homebased and virtual businesses, The Gentle Art of Verbal Self-Defense at Work is the definitive guide to effective and humane communication on the job.

Preface to Second Edition
Introduction: Language - the Power Source That Never Fails Youp. 1
Learning the Territoryp. 12
It's Only Semanticsp. 31
Language and the Game Domainp. 51
Language and the Business/Professional Domainp. 77
Malpractice of the Mouthp. 101
Language and the Time Domainp. 133
Language and the Public Relations Domainp. 161
Semantic Modulationp. 200
Language and the Personal Domainp. 222
Lyingp. 249
Staying Out of Court and Out of Troublep. 271
Conclusion: Building Reality Bridgesp. 301
The Gentle Art of Verbal Self-Defense Systems: An Overviewp. 311
References and Bibliographyp. 319
Books and Other Materialsp. 331
Acknowledgmentsp. 333
About the Authorp. 334
Indexp. 335
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780735200890
ISBN-10: 0735200890
Audience: General
For Ages: 18+ years old
Format: Paperback
Language: English
Number Of Pages: 368
Published: 1st January 2000
Publisher: Pearson Education (US)
Country of Publication: US
Dimensions (cm): 22.7 x 15.1  x 2.3
Weight (kg): 0.56
Edition Number: 1