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Front Office - P. Abbott

Paperback Published: 29th March 1999
ISBN: 9780750642309
Number Of Pages: 218

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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
- user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
- updated in the light of recent developments such as global distribution systems and the internet
- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
- additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
- Procedural aspects
- Dealing with people
- Increasing yield
- Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment

Introduction
Procedural aspects - Advance bookings
Check-in and related issues
Guest accounting
Dealing with people - Security - Hospitality
Social skills
Increasing Yield - sales
Marketing aspects
Yield management
Groups
management aspects - Tariffs, Control
Staffing
Equipment
Index
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780750642309
ISBN-10: 0750642300
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 218
Published: 29th March 1999
Country of Publication: GB
Dimensions (cm): 24.69 x 18.87  x 1.3
Weight (kg): 0.45
Edition Number: 2
Edition Type: New edition