Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial. The 'wiring' of the corporation should be done in a way that is aligned with its corporate strategy -- it is global and generates value.This book presents six in-depth case studies of large
corporations -- AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil -- which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the information infrastructure is in fact an open-ended process, in many
cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories tha can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conception of the information infrastructure that is
relevant both for researchers and practitioners.
`Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice.'
`Review from previous edition Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice.
1: Claudio U. Ciborra and Ole Hanseth: Introduction
Part I: Theory2: Claudio U. Ciborra: A Critical Review of the Literature on the Management of Corporate Information Infrastructure
3: Ole Hanseth and Kristin Braa: Globalization and 'Risk Society'
4: Ole Hanseth: The Economics of Standards
5: Eric Monteiro: Actor-Network Theory
Part II: Cases6: Bo Dahlbom, Ole Hanseth, and Jan Ljungberg: Conservative Success: Organization and Infrastructure Evolution at SKF
7: Claudio U. Ciborra and Angelo Failla: Infrastructure as a Process: The Case of CRM in IBM
8: Ole Hanseth and Kristin Braa: Who's in Control: Designers, Managers -- or Technology? Infrastructures at Norsk Hydro
9: Eric Monteiro and Vidar Hepsø: Infrastructure Strategy Formation: Seize the Day at Statoil
10: Antonio Cordella and Kai A. Simon: Global and Local Dynamics in Infrastructure Deployment: The Astra Hässle Experience
11: Claudio U. Ciborra: From Alignment to Loose Coupling: From MedNet to www.roche.com
12: Bo Dahlbom: Postface: From Infrastructure to Networking