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Fourth Generation Management : The New Business Consciousness - Brian L. Joiner

Fourth Generation Management

The New Business Consciousness

By: Brian L. Joiner, W. Edwards Deming (Foreword by)


Published: 22nd February 1994
RRP $98.00
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Building upon the principles of W. Edwards Deming - the "father" of the quality movement - this book takes management practice and the next phase of the Quality Revolution into the 21st century. "Fourth Generation Management" is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the "Joiner Triangle", which provides readers with a conceptual framework upon which to build a new corporate culture - one that positions companies for growing productivity and profit in the years ahead. Focusing on quality as defined by the customer; a scientific, databased approach to management; and the creation of long-term, team-spirited relationships both internally and externally - the Joiner Triangle is already gaining credence as the management philosophy of tomorrow. Readers will learn why process is more important than short-term results, how to foster a working environment in which all employees feel like winners, a new way of looking at data, processes, and variation, and much more.

Fourth Generation Management: The New Business Consciousness
Voice of the Customer: The Arbiter of Quality
Process and System Thinking: The Organization as a Flow Chart
Voice of the Process: Taking Measure of the System
Language of Variation: The Virtues and Vices of Difference
Using Data to Improve: A Strategic Toolkit for Quality
All One Team: A Culture for Quality and Success
The Culture of Quality Improvement: The Constancy of Change
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780070327153
ISBN-10: 0070327157
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 289
Published: 22nd February 1994
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.5 x 16.2  x 2.7
Weight (kg): 0.63
Edition Number: 1