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First Steps in a Retail Career : 3rd Edition - Mark Wrice

First Steps in a Retail Career

3rd Edition


Published: 15th September 2009
In Stock. Ships in 1-2 business days from Australia
RRP $65.95

First Steps in a Retail Career, third edition, continues to be an invaluable introduction to the dynamic world of retailing. It provides a strong foundation for you to develop your skills and progress your career in the retail industry.

The third edition is aligned to the new SIR07 Retail Package competency requirements and includes both updated information and competency criteria, providing a useful introduction to the concepts associated with working in the retail industry. This edition extends on many of the concepts discussed in the previous editions, reflecting changes to the Retail Package. Particularly attention is paid to the Workplace Communication and Retail Environment Chapters. As well as including a Best Practice Checklist in each chapter, the areas of Customer Service, Selling, Merchandising, Inventory, Safety and Security also see new elements discussed.

Teachers and trainers will find this book valuable when used in conjunction with relevant curricula and competency-based teaching resources. This book is designed to support the National Retail Training Package and has been produced in consultation with National WRAPS. The book is suitable for Australian TAFE providers and Registered Trade Organisations (RTO) offering the SIR07 Retail Services Training Package, as well as organisations offering retail training programs (ie McDonald's, Myer etc).

About the Author

Mark Wrice is a specialist retail training consultant with extensive experience in the industry. He established MLW Training Consultants in 1992 and has worked with small independent retailers through to large multi-national companies, developing and facilitating training encompassing a wide variety of products and services.



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First Steps in a Retail Career

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Very Practical


from Brisbane

About Me Everyday Reader

Verified Buyer


  • Easy To Understand
  • Great Insights
  • Well Written


    Best Uses

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    Comments about First Steps in a Retail Career:

    As a Retail trainer it's great to find a resource that I can refer my students to, knowing that they will find relevant and easy to understand information.

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    1. The Retail Environment
    2. Communication in the Workplace
    3. Interacting with Customers
    4. Selling Skills
    5. Merchandising and Display
    6. Inventory Control
    7. Safe Work Practices
    8. Minimising Theft
    9. Retail Food Safety

    ISBN: 9781420256314
    ISBN-10: 1420256319
    Audience: Tertiary; University or College
    Format: Paperback
    Language: English
    Number Of Pages: 308
    Published: 15th September 2009
    Publisher: Macmillan Education Australia
    Country of Publication: AU
    Dimensions (cm): 25.0 x 19.0  x 1.8
    Weight (kg): 25.0
    Edition Number: 3