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Feedback That Works : How to Build and Deliver Your Message - Center for Creative Leadership (CCL)

Feedback That Works

How to Build and Deliver Your Message

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Published: 19th March 2007
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Published: 1st March 2000
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Whatever level you occupy in an organization, from line manager to senior executive to team leader, the skill of giving meaningful and effective feedback is an important component to helping other people develop and to getting the job done. Creating and delivering a specific message based on observed performance is key to effective feedback. Your feedback should enable the receiver to walk away understanding exactly what he or she did and what impact it had on you. When the result is this specific and this direct, there is a better chance that the person getting the feedback will be motivated to begin, continue, or stop behaviors that affect performance. This guidebook explains how to deliver effective feedback by showing how to build your message, when to deliver it, and how to communicate it. By using the methods and examples in this guidebook, your feedback becomes a tool for development—for others and for yourself.

7 What Is Effective Feedback?

9 Ten Common Mistakes in Giving Feedback

12 Developing Effective Feedback Skills

Capture the Situation

Describe the Behavior

Deliver the Impact

21 Maintaining the Message

23 Putting It All Together

25 The Dozen Do's and Don'ts of Effective Feedback

26 Words with Impact

27 Suggested Readings

28 Background

29 Key Point Summary

ISBN: 9781882197583
ISBN-10: 1882197585
Series: Ideas Into Action Guidebooks
Audience: General
Format: Paperback
Language: English
Number Of Pages: 30
Published: 19th March 2007
Publisher: Centre for Creative Leadership
Country of Publication: US
Dimensions (cm): 22.35 x 14.99  x 0.51
Weight (kg): 0.09
Edition Number: 1