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Essentials of Intentional Interviewing: Counseling in a Multicultural World : 3rd Edition - Carlos P. Zalaquett

Essentials of Intentional Interviewing: Counseling in a Multicultural World

3rd Edition

Paperback Published: 2nd January 2015
ISBN: 9781305087330
Number Of Pages: 340

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Essentials of Intentional Interviewing: Counseling in a Multicultural World, 3rd Edition, delivers a more concise and reader-friendly version of the Iveys' bestselling 'Intentional Interviewing and Counseling' - one in which every sentence and concept has been reviewed to ensure both relevance and clarity for beginning helpers. The book's multicultural focus reflects the diverse nature of today's classroom-and society. The Third Edition retains the authors' renowned microskills model, which revolutionised modern understanding of the counseling and therapy process by teaching students vital interviewing skills step-by-step.

This demystifying process breaks down counseling into manageable micro units and builds a bridge between theoretical understanding, mastery of the skills, and the practice of counseling. New to this edition are a chapter on crisis counseling, basic information on neuroscience as it relates to interviewing, new video content, brief summaries of key theories of helping (with additional information and transcripts available online), and revised practice exercises. In addition, MindTap™- a personalised online teaching and learning platform with a full array of text-specific study and teaching tools-is available with the new edition.

New to the Edition

  • New Videos and Interactive Exercises: This thoroughly revised and updated edition is now further enhanced with website videos and interactive exercises that support students' learning.

  • Empathy and Empathic Understanding: Empathic relationships contribute 30% to success with clients-and research on mirror neurons has clarified empathy, demonstrating that it exists, can be measured, and is more important than ever.

  • Starting with Chapter 3, this edition incorporates new material showing how to integrate empathy with the teaching and learning of listening and influencing microskills. Each chapter's demonstration interviews now illustrate how to identify and measure empathic understanding throughout a session.

  • Positive Psychology, Resilience, and Therapeutic Lifestyle Changes (TLC): The book's traditional emphasis on client strengths is more central, with special attention given to the importance of focusing on the positive and building on strengths to build resilience. The increased emphasis on resilience and positive psychology enhances the value of influencing skills such as directives, logical consequences, and psychoeducation, while Therapeutic Life Style (TLC) counseling provides a new system for integrating wellness into the interview.

  • New Organization within Chapters: Each chapter has a consistent organisation that promotes learning and comprehension. Chapters begin by Defining the skill under discussion, followed by information for discerning the basic techniques and strategies, and an opportunity for observing the skill in action via a transcript. Next, Practicing makes concepts real. Finally, the Refining section elaborates the skill with additional details of skill mastery, and the summarising section outlines the main points of the chapter.

  • Major Revisions: This edition includes major updates to the chapter on paraphrasing (Ch. 5); paraphrasing and summarization are basic to understanding cognitive executive brain functioning. The reflection of feelings chapter (Ch. 6) is also significantly updated, and explores new material from neuroscience on emotional regulation. The discussion on the influencing skills (Section III) is almost totally new.

  • Integration of Neuroscience: Recent studies add further support to the extensively researched microskills approach and validate the centrality of empathy and relationship. This edition includes this foundational neuroscience information, which the authors believe strengthens the interviewing and counseling practice.

About the Authors

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.

Industry Reviews

"This book is the backbone of my course. It gives my students a foundation in communication, listening, and understanding that I believe is important for any psychology student to have."
"This text is the pinnacle of introductory texts to the counseling profession. Not only does it present the information in a developmentally appropriate fashion, but it also introduces ideas and concepts that seasoned professionals may have missed (or never been introduced to) during their graduate training."

Section I: OVERVIEW AND COMPETENCIES OF CULTURALLY SENSITIVE LISTENING. 1. Introduction: Foundations of Interviewing and Counseling.

2. Multicultural Competence, Ethics, Positive Psychology, and Resilience.

3. Attending, Empathy, and Observation Skills: Fundamentals of All Interviewing and Counseling Approaches.


4. Questions: Opening Communication.

5. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.

6. Observing and Reflecting Feelings: The Heart of Empathic Understanding.

7. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.


8. Focusing the Interview: Exploring the Story from Multiple Perspectives.

9. Empathic Confrontation: Supporting While Addressing Client Conflict.

10. Reflection of Meaning and Interpretation/Reframing: Restorying Client Lives Through Meaning Making.

11. Empathic Self-Disclosure and Feedback: Relationship, Immediacy, and Genuineness.

12. Directives: Providing Information, Psychoeducation, and Decisional Counseling's Natural and Logical Consequences-Helping Clients Move to Action.


13. Skill Integration Through Examining Your Own Session, Treatment Plans, and Case Management.

14. Crisis Counseling and Assessing Suicide Potential.

15. Determining Personal Style in a World of Multiple Theories.

Appendix I: The Ivey Taxonomy: Definitions of the Microskills Hierarchy and Predicted Results from Using Skills.

Appendix II: The Family Genogram.

Appendix III: Counseling, Neuroscience, and Microskills.


ISBN: 9781305087330
ISBN-10: 130508733X
Series: Mindtap Course List
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 340
Published: 2nd January 2015
Country of Publication: US
Dimensions (cm): 25.3 x 20.3  x 1.5
Weight (kg): 0.57
Edition Number: 3
Edition Type: Revised

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