| List of Figures and Tables | p. vii |
| Preface | p. ix |
| Abbreviations | p. xi |
| Democracy as a Reform Strategy | p. 1 |
| Empowered Participation as an Administrative Reform Strategy | p. 2 |
| Accountable Autonomy: An Institutional Design for Empowered Participation | p. 5 |
| Paths More Traveled: Markets and Public Hierarchies | p. 8 |
| Origins: Civic Engagement, Pragmatism, and Deliberative Democracy | p. 14 |
| Mechanisms of Effectiveness | p. 18 |
| Sources of Fairness | p. 23 |
| Exploring Accountable Autonomy, in Theory and Practice | p. 26 |
| Down to the Neighborhoods | p. 31 |
| Perils of Patronage: School Governance in the Machine Era | p. 31 |
| Progressive Reform and Bureaucratic Administration, 1947-980 | p. 37 |
| Legitimation Crisis to Accountable Autonomy, 1980-1988 | p. 39 |
| Progressive Reformers and Machine Policing | p. 44 |
| Building the Modern Police Bureaucracy in Chicago | p. 47 |
| Legitimation Crisis in Policing | p. 51 |
| Toward Community-Centered Policing | p. 53 |
| Administration as Pragmatic and Participatory Neighborhood Deliberation | p. 56 |
| Deliberative Problem-Solving in Chicago LCSs | p. 61 |
| Communities of Inquiry in Chicago Policing | p. 63 |
| Conclusion | p. 68 |
| Building Capacity and Accountability | p. 69 |
| Dilemmas of Devolution | p. 70 |
| Training: Schools of Democracy in the Chicago Reforms | p. 73 |
| Mobilization | p. 74 |
| Cognitive Templates for Deliberative Governance and Problem-Solving | p. 76 |
| Bottom-Up, Top-Down Accountability | p. 79 |
| Enhancing Institutional Background Conditions for Problem-Solving | p. 83 |
| Networking Inquiry | p. 86 |
| Redistribution to the Least Capable | p. 89 |
| Conflicts between Community and the Local State | p. 91 |
| Challenges to Participation | p. 99 |
| Three Stages of Empirical Investigation | p. 99 |
| The Strong Rational-Choice Perspective | p. 101 |
| Strong Egalitarianism | p. 108 |
| Social Capital | p. 119 |
| Unity and the Politics of Difference | p. 122 |
| Expertise | p. 128 |
| Deliberation and Poverty | p. 132 |
| Deliberation in Contexts of Poverty and Social Conflict | p. 132 |
| Initial Conditions: Six Cases in Three Neighborhoods | p. 135 |
| Southtown Elementary Becomes Harambee Academy | p. 142 |
| Central Beat: Nonsystematic Problem-Solving | p. 151 |
| Traxton School: Wealth and Embedded Agreement | p. 159 |
| Poverty and the Character of Pragmatic Deliberation | p. 170 |
| Deliberation in Social Conflict | p. 173 |
| Bridges across Race and Class in Traxton Beat | p. 173 |
| Translation and Trust in Southtown Beat | p. 197 |
| The Discipline of Self-Reflection: Central Elementary under Probation | p. 210 |
| Beyond Decentralization: Structured Deliberation and Intervention | p. 217 |
| The Chicago Experience and Beyond | p. 220 |
| Lessons from the Street | p. 221 |
| System-wide Democratic and Administrative Accomplishments | p. 225 |
| Incomplete Politics and Institutional Instability | p. 228 |
| Bringing Practice Back into Participatory and Deliberative Democratic Theory | p. 231 |
| Beyond Chicago | p. 233 |
| The Promise of Participatory-Deliberative Democracy | p. 241 |
| Notes | p. 243 |
| Selected Bibliography | p. 253 |
| Index | p. 271 |
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