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Employee Experience Strategy : Design an Effective EX Strategy to Improve Employee Performance and Drive Business Results - Ben Whitter

Employee Experience Strategy

Design an Effective EX Strategy to Improve Employee Performance and Drive Business Results

By: Ben Whitter, Des Dearlove (Foreword by)

Paperback | 3 August 2023 | Edition Number 1

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Designing and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed.

Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business.

This book is underpinned by primary data, research and global case studies from organizations including Microsoft, Google, GSK, Unilever, Tesco and Starbucks. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.
Industry Reviews
"In the world of driving great employee experiences, we are competing with the best experience a consumer has ever had. We need a focus to make every day simple and special days really special. Ben does not only offer great examples and research but also clear strategic steps to deliver your compelling employee experience. I would highly recommend to read this book if you want to start or boost your journey on employee experience." * Tom Dewaele, Global Head of People Experience at Alphabet/Google *
"Ben Whitter is not called 'Mr Employee Experience' without good reason. He pioneered the concept. Employee experience, along with Amy Edmondson's related concept of psychological safety, may prove to be the most profound management idea of all. In Employee Experience Strategy, Whitter offers a blueprint for making employee experience a reality." * Des Dearlove, Co-founder, Thinkers50 *
"The workplace has changed radically in recent years and few people have thought about it as carefully as Ben Whitter. We've experienced the pandemic, remote working, 4-day weeks, quiet-quitting, social media boycotts, greenwashing, an office perks arms race and a new wave of Gen Z recruits arriving with a new set of expectations. Whitter is a savvy guide who navigates all these issues, through the lens of his Employee Experience philosophy." * Dougal Shaw, Author, CEO Secrets, Digital Business Reporter, BBC News *
"Ben Whitter offers a powerful blend of inspiration and actionability, contributing to our quest for even more people-centricity." * Claude Rumpler, Chief People Experience Officer, L'Oreal *
"EX has become the best retention policy around and a must for any organization. Ben Whitter developed the perfect blueprint to bring this idea to reality." * Dr. Ruth Gotian, Author of 'The Success Factor', Chief Learning Officer, faculty member in anesthesiology education, Weill Cornell Medicine *
"Dive into the exceptional work of author Ben Whitter in his book Employee Experience Strategy. With his extensive knowledge and expertise in the field of employee experience, Whitter adeptly guides readers through proven and practical strategies. His insightful and expert approach provides the tools necessary to cultivate a workplace culture that fosters engagement and drives business success. Don't miss the opportunity to benefit from Ben Whitter's outstanding contribution and elevate your organization to new heights." * Marcelo Natalini, Dean, Latam Business School, Mexico *
"Employee Experience is a very basic concept, intuitive to all of us who have experiences as employees, as customers and as people. But how do you take such a simple idea to a strategic level to the benefit of employees and companies alike? That is where this book comes in, with all its fresh insights, inconvenient truths and aha-moments, Ben Whitter shows the way forward for HR and creates enthusiasm for the journey ahead." * Timothy Vermeir, Editor-in-Chief, HR Square *
"Employee Experience can be a challenging concept to advance and implement in any organization. Ben Whitter has a gift for taking complexity and translating it into meaningful actions that any practitioner can follow. In Employee Experience Strategy, Ben equips readers with thought provoking questions, necessary mindsets for change and guidance on how to co-create an employee experience anchored in caring for employees and in business outcomes." * Christina Chateauvert Ph.D., Senior Manager of Employee Experience, Insurance Industry *
"The profound impact of Ben's work on my career and the affirmation it has provided for my decision to work in the field of employee experience, cannot be overstated. Ben's remarkable ability to bridge the gap between theory and practice is evident in his comprehensive and insightful books, which offer easily adoptable strategies and real-life examples. I firmly believe that Employee Experience Strategy is indispensable reading for anyone aspiring to revolutionize their approach to employee experience and drive transformative change within their organization." * Julie Wix, Head of Staff Experience, University of Technology, Australia *

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