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Empathy Works : The Key to Competitive Advantage in the New Era of Work - A. Sophie Wade

Empathy Works

The Key to Competitive Advantage in the New Era of Work

By: A. Sophie Wade

Paperback | 11 October 2022

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It's time for new leadership. Today's world of work is more digitized, decentralized, and unpredictable than ever. As we emerge from the COVID crisis, we need to move from transactional to human-centric management, mindsets and methods.

In Empathy Works, work futurist, speaker, and workforce consultant Sophie Wade shows you why empathy is a critical corporate value and skill - for achieving engagement, productivity, and sustained growth in a post-pandemic world. Sharing data and insights from brain science, organizational psychology, as well as real situations and stories from around the world, Wade guides you through the steps to cultivate empathy throughout every aspect of your organization - from culture to leadership, for managing distributed workers, sales teams, and bridging generations.

You'll learn how to integrate empathy habits into management practices and daily operations, nurturing an organization empowered by human-centric connection and understanding. Not only will you create a more supportive, meaningful, and positive workplace, but you'll gain a sustainable competitive advantage as you manage, motivate, and enhance team performance and business results.

An invaluable resource for existing and rising executives and managers, Empathy Works provides you with essential insights and knowledge to adapt, thrive, and grow-no matter what the future holds.

About the Author

Sophie Wade is an in-demand work futurist, speaker, and author. Her advisory work and transformative workshops with Future-of-Work consultancy Flexcel Network enable executives and managers to adapt for evolving business conditions. A graduate of Oxford University (BA) and INSEAD (MBA), she is the author of the Executive MBA textbook Embracing Progress: Next Steps for the Future of Work, and is a popular LinkedIn Instructor on Empathy and Gen Z. Sophie lives in New York City.
Industry Reviews

"An insightful and practical must-read for leaders focused on the future."
-Kirkus Review

"With an engaging style, thoughtful research, and wisdom, Sophie articulates the most critical skill of great leaders and companies - how they listen to, empathize with, and react to their employees and customers. A highly recommended read for leaders and aspirational leaders of tomorrow."
-Norman de Greve, SVP & CMO, CVS Health

"The past two years have broken all the conventions of work and Empathy Works makes a convincing case for reframing all aspects of corporate life to make it work more effectively for people and the heart of a company's strategy".
-Mark Read, CEO of WPP

"The assumption that individuals turn up for just a pay check is clearly outdated. Our expectations of work and the value of work have changed and it's not just about Gen Z. Increasingly we all expect to see the diversity of our own experiences understood and reflected in our company's culture including work practices that allow for more flexibility and celebrate inclusivity. Empathy Works is an essential guide to developing one of the most critical leadership tools in the modern workplace. Transactional conversations that focus on the job in hand may seem time efficient but as Sophie illustrates, through a series of case studies and exercises, building empathy with colleagues and customers is key to establishing trust, unlocking creativity and becomes an important source of competitive advantage."
-Paulette Rowe, CEO of Paysafe

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