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Emotion Management in the Workplace : MANAGEMENT, WORK AND ORGANISATIONS - Sharon C. Bolton

Emotion Management in the Workplace

MANAGEMENT, WORK AND ORGANISATIONS

Paperback

Published: 18th November 2004
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The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels.

Introduction
Bringing Emotion onto the Organisational Agenda
Emotion and a Century of Organisational Analysis
Hochschild and the Discovery of Emotional Labour
Managing the Human Resource
Divisions of Emotional Labour
Rethinking Emotion in Organisations
Feeling the Way
Caring in the Caring Professions
Manufacturing Feeling Service with a Smile
Beyond Reach? Professional, Technical and Managerial Labour
Conclusion
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780333990179
ISBN-10: 033399017X
Series: MANAGEMENT, WORK AND ORGANISATIONS
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 200
Published: 18th November 2004
Publisher: Palgrave Macmillan
Country of Publication: GB
Dimensions (cm): 22.86 x 16.0  x 1.27
Weight (kg): 23.5
Edition Number: 1