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Emily Posts The Etiquette Advantage In Business : Personal Skills For Professional Success - Peggy Post

Emily Posts The Etiquette Advantage In Business

Personal Skills For Professional Success

Hardcover Published: 3rd May 2005
ISBN: 9780060760021
Number Of Pages: 384

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As today's workplace becomes increasingly more competitive, knowing how to behave can make the difference between getting ahead and getting left behind. In The Etiquette Advantage in Business, 2nd Edition, etiquette authorities Peggy Post and Peter Post provide you with the all-important tools for building solid, productive relationships with your business associates -- relationships that will help propel you and your company straight to the top.

In this completely revised and updated edition, which includes three new chapters on ethics, table manners, and electronic communication, the Posts show you how to handle both everyday and unusual situations that are essential to professional and personal success -- from resolving business conflicts with ease and grace to getting along with your boss and coworkers; from making long-lasting contacts to winning clients and closing deals. They also offer up-to-date guidance on pressing issues such as harassment in the workplace, worker privacy, e-mail dos and don'ts, and knowing how and when to shoulder blame.

Written for business workers of all types and backgrounds, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, dressing appropriately for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, and overseas travel.

No matter the situation in which you find yourself, the Posts will give you the confidence to meet the challenges of the work world with confidence and poise -- because today, more than ever, good manners mean good business.

Acknowledgmentsp. vii
Introductionp. xiii
The Keys to Success
Why Etiquette Mattersp. 3
"I Want You to Do a Better Job Building Relationships"
Job Skills Versus People Skills
Etiquette = Manners + Principles
The Three Principles that Govern All Etiquette
The Importance of Sincerity
The Importance of Flexibility
The Ethical Youp. 9
A Question of Values
Six Ethical Values to Live By
Black and White, or Shades of Gray?
The Ethical Employee
You and Your Coworkers
You and Your Company
Reporting Ethical Misbehavior
When the Culprit is You
Lying for Your Boss-and Other Ethical Dilemmas
The Ethical Manager
The Ethical Vendor
The Ethical Customer
The Ethical Job-Seeker
Dress and Groomingp. 25
Attitude and Adaptation
Eight Key Points
Business Clothes for Men
Staying Well-Groomed
Business Clothes for Women
Color Considerations
Notes on Accessories
Staying Well-Groomed
After Dark
At the Workplace
You and Your Coworkersp. 45
The Same Pool
Grasping Company Culture
Respecting Rank
Requesting and Offering Help
Help for the Newcomer
Giving and Accepting Compliments
What to Say When...
Taking Responsibility
Handling Professional Differences of Opinion
When Conflict Gets Personal
Small-Talk Tips
Foul Language
Dealing with Petty Annoyances
Temps and Part-Timers
Courtesies for the Disabled
Building Personnel
Post-9/11 Building Security
Sidewalk Smoking
You and Your Workspacep. 67
A Dose of Humility
Closing Your Door
Your Cubicle-A Matter of Attitude
Workspace Decor
More Workspace Manners
Communal Equipment
In the Kitchen
In the Restrooms
Doors, Doors, Doors
Elevator Etiquette
Riding Escalators
You and Your Supervisorsp. 81
Three Steps to Compatibility
When You're New to the Job
The Art of Complaining
Owning Up to the Good and the Bad
Dealing with Criticism
Dealing with Difficult Bosses
Your Career Path
Leaving Your Job
Women and Men Together-and Other Personal Mattersp. 91
Romance in the Workplace
What is Sexual Harassment?
Your Personal Life
The Smart Managerp. 99
A Positive Climate
Manipulation's Many Faces
Inspiring and Motivating
Focus on New Employees
Recognize and Compliment
Be Available
The Power of "Please" and "Thank You"
Your Support Staff
Hosting, Attending, and Speaking at the Perfect Meetingp. 109
Managing a Meeting
What's the Agenda?
When and Where?
Pre-Meeting Preparation
Off and Running
Wrapping Up
Following Up
Attending a Meeting
The Importance of Punctuality
The Politics of Seating
Do Your Part
Avoid Interruptions
At Meeting's End
What's Next?
If You're a Guest Speaker
Getting Things Straight
Telecommuting and the Home Officep. 123
Setting Your Parameters
Phone Hours
Friends and Neighbors
Rising to the Occasion
Pleasing the Customerp. 133
Building the Best Relationship
Before Making a Business Call
At Your Initial Meeting
Maintaining the Relationship
The Hazards of Bad-Mouthing
Dealing with an Angry Customer Face-to-Face
When Your Company is in the Wrong
Dealing with Contractors and Vendors
Six Steps for Keeping Contractors Happy
Business Giftsp. 143
Gifts to Outsiders
Gifts from Outside
Exchanging Gifts with Coworkers
Gifts for Bosses: Yes or No?
Gift Choices
Marking Milestones
The Art of Presentation
Accepting and Declining Gifts
Gift-Giving Abroad
Business Eventsp. 153
Business Meals-Lunch, Breakfast, or Dinner?
The Formal Corporate Event
At the Table
Dinner Is Served
Making Toasts
Entertaining at Home
Inviting Guests
Meeting and Greeting
Single Hosts and Hostesses
Hosting a Sit-Down Dinner
Planning and Hosting a Buffet
Setting Up
The Food Is Served
Buffet Beverages
Office Parties
Office Party Dress
Other Office Occasions
Restaurants, Bars, and at-Home Parties
Dinning Out with Coworkers
At Country Clubs
Who Pays for What?
At Spectator Sports
At Members-Only Social Clubs
At the Theater
Table Manners: Navigating the Mealp. 175
The Most Important Thing to Do
When to Talk Business
The Solution to Any Problem
Arriving for the Meal
Placing Orders
Before the First Course Arrives
Appetizers and Soup
Some General Table Manners
All Things Wine
"Why Don't You Choose the Wine?"
The Salad Course
The Main Course
The Meal Is Over
Decoding the Table Settingp. 197
The Formal Place Setting
The Informal Place Setting
Place Cards and Seating
Entertaining at Home: The Dinner Party
The Good Conversationalistp. 209
The Impression You Make
Pronunciation and Meaning
The Art of Conversing
About Body Language
On the Telephonep. 223
Placing Business Calls
Answering Business Calls
Returning Calls
Transferring Calls
The Art of the Hold
Screening Calls
Caller ID
Business Calls in Progress
Closing a Call
The Cell Phone
Answering Machines and Voice Mail
The Good Writerp. 237
The Importance of Grammar
Organize and Outline
Be Consistent
Effective Business Letters
The Parts of a Business Letter
Writing Memoranda
The Stationery Drawer
Communicating Electronicallyp. 259
The Basics
Handle with Care
Questions of Security
Surf Warnings
Watch the Basics, Even with E-Mail
On the Road-Here and Abroad
The Thoughtful Travelerp. 267
Be Self-Reliant
Trouble-Free Clothing
Different Climates, Different Styles, Different Times of Day?
En Route
At Your Destination
Dealing with Hotel Staff
Dining Out
How Much to Tip?
The Safety-Minded Businesswoman
Conventions, Trade Shows, and Other Off-Site Eventsp. 279
How Much Fun?
Traveling with Your Spouse
Getting Down to Business
Trade Shows
Doing Business in Another Countryp. 285
Before You Go
Customs and Culture
Sex, Politics, and Religion
Practical Concerns
Business Cards
Forging Personal Relationships
A Question of Timing
Speaking English Abroad
Understanding Body Language
Personal Space and Other Basics
Speaking in a Foreign Language
Using Translators and Interpreters
Differences in Dress
Dining and Drinking
Adjusting Your Cultural Lensp. 299
Latin America
Europe and Russia
The Middle East
Suggested Reading for Business Travelers
The Job Applicant
The Job Searchp. 313
The Savvy Networker
The Right Tools
Letters and Phone Calls
Checking Out Want ADS
Signing Up with Employment Agencies
The Informational Interview
Resumes and Application Lettersp. 323
The Basics
Chronological or Functional?
Concerning References
The Application Letter
The Job Interviewp. 335
Interview Top Five
Waiting to Hear
Responding to an Offer
Responding to a Rejection
Indexp. 347
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780060760021
ISBN-10: 0060760028
Series: Emily Post's the Etiquette Advantage in Business: Personal
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 384
Published: 3rd May 2005
Publisher: HarperCollins Publishers Inc
Country of Publication: US
Dimensions (cm): 23.8 x 19.6  x 3.3
Weight (kg): 0.9
Edition Number: 2
Edition Type: Revised