Effective Benchmarking

By: Mohamed Zairi

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Hardcover | 31 May 1996

At a Glance

Hardcover
404 Pages

Dimensions(cm)
24.77 x 16.51 x 2.54

Hardcover

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This book provides the reader with inside knowledge about the application and workability of the concept of benchmarking in different industrial contexts. It takes a practical approach, including case studies in benchmarking applications from a cross-section of industry and commerce, and promotes state-of-the-art thinking and innovation through the use of benchmarking. It is the key text for senior managers, project teams, trainers and consultants in benchmarking and quality management. Effective Benchmarking features include: 20 case studies from nine different sectors; evidence that benchmarking can help achieve competitive advantage; numerous tips and useful information.

Industry Reviews

aimed for use as a practical guide, Effective Benchmarking provides the reader with an idea of the ways in which benchmarking can be applied. The book is divided into nine parts, each of which looks at different aspects of commerce and industry. For example the service sector, electronics/computers, chemicals and telecommunications - Laboratory Product Update; ...the first to be devoted entirely to practical examples of benchmarking within leading organisations. - Manufacturing Engineer; Effective Benchmarking...provides the reader with an idea of the ways in which benchmarking can be applied. - Quality Today

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Quality Assurance QA & Total Quality Management TQM Management of Specific Areas Production of Quality Control Management Entrepreneurship / Start-ups Engineering & Technology Mechanical Engineering & Materials Mechanical Engineering

Foreword
Acknowledgements
Introduction	p. 1
Rank Xerox Ltd: the benchmark of benchmarking	p. 11
Benchmarking at Kodak Ltd	p. 37
Benchmarking at TNT Express	p. 55
Benchmarking at Post Office Counters	p. 69
Benchmarking at National Roads and Motorists Association (NRMA)	p. 86
Benchmarking at Royal Mail	p. 109
Benchmarking at Leeds Permanent Building Society	p. 127
Benchmarking at Nationwide Building Society	p. 136
Benchmarking at Texas Instruments	p. 151
Benchmarking at IBM UK	p. 164
Benchmarking at D2D	p. 182
Benchmarking at Northern Telecom Europe	p. 207
Benchmarking at BP Chemicals	p. 225
Benchmarking at Gulf Oil	p. 242
Benchmarking at Westland Helicopters	p. 257
Benchmarking at Shorts	p. 281
Benchmarking at Rover Group	p. 293
Benchmarking at Bradford Community Health NHS Trust	p. 317
Benchmarking at Leicester Royal Infirmary NHS Trust	p. 335
Benchmarking studies in the NHS from the Audit Commission	p. 350
Index	p. 371
Table of Contents provided by Blackwell. All Rights Reserved.

Effective Benchmarking

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

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