Trust in Knowledge Management and Systems in Organizations aims at tying trust to knowledge management (KM). It highlights the complexity of the invisible phenomenon of trust challenged by the global economy. Fresh insights, novel theoretical frameworks, and empirical results and ideas for future research are presented that differ from those since the 1950s. The eleven chapters (whose authors represent information studies, economics, administrative scientists, mass communications, computer science and cognitive science) explore the multidisciplinary nature of the concepts of trust and KM. The concept of trust is analyzed by presenting its extensive description in relation to knowledge and information-intensive activities and systems for understanding the dynamics of knowledge-based production at the levels of individuals, information systems, organizations, networks and society. Systems are considered from the social or the socio-technological perspective.
I: Trust in performing -- 1. Managing knowledge-based organizations through trust / Maija-Leena Huotari, University of Oulu, Finland, Mirja Iivonen, University of Tampere, Finland -- 2. Trust building as a management strategy / Mirja Iivonen, University of Tampere, Finland -- 3. Trust as capital: the foundation of management / Risto Harisalo, University of Tampere, Finland, Jari Stenvall, University of Lapland, Finland -- II: Trust in online communities -- 4. Managing cognitive and affective trust in the conceptual R & D organization / Diane H. Sonnenwald, University of Bor??s, Sweden -- 5. Interpersonal trust in online partnerships: the challenge of representation / Elisabeth Davenport, Napier University, UK, Leo McLaughlin, Napier University, UK -- III: Citizens' trust on institutions -- 6. Usability of websites contributing to trust in e-commerce / Kai ????rni, University of Oulu, Finland, Saana Kaleva, University of Oulu, Finland, Soile Hirvasniemi, University of Oulu, Finland, Terttu Kortelainen, University of Oulu, Finland -- 7. Citizens' trust in ministries -- Risto Harisalo, University of Tampere, Finland, Jari Stenvall, University of Lapland, Finland -- IV: Towards trust models -- 8. Trust in technology partnerships / Kirsimarja Blomqvist, Lappeenranta University of Technology, Finland, Pirjo St??hle, Lappeenranta University of Technology, Finland -- IX. Exploring the origins of new transaction costs in connected societies / Andreina Mandelli, SDA Bocconi graduate school of management, Italy -- X. Self-organization and new hierarchies in complex evolutionary value networks / Andreina Mandelli, SDA Bocconi graduate school of management, Italy -- XI. A belief-based model of trust / Rino Falcone, Institute of cognitive sciences and technologies, Italy, Cristiano Castelfranchi, Institute of cognitive sciences and technologies, Italy.
Number Of Pages: 296
Published: 1st July 2003