Customers who love you vs those who don't
While a lot of business owners bury their head in the sand and ignore reviews, especially bad ones, Adrian took a different approach. Locked in the poorly written sentences and scathing critique he saw diamonds.
Through Adrian's book, business owners will learn to look at themselves first, to find out exactly why they are avoiding negative criticisms of their business.
With Adrian leading the way, you will learn:
- · How to respond to bad reviews
- · How to respond to facebook reviews
- · How to manage trip advisor reviews
- · When to delete bad reviews - why and why not
- · How to understand your guests' motivations to review
If you want to leverage good reviews and bad ones to maximise your ability to connect positively with any customer who has concerns or feedback - read this book today!
Adrian provides tips, stories, strategies, and guides that are practical and easily adopted, to help campground businesses, or parks and recreation managers holiday management to navigate through the modern world of hospitality and tourism.
So, if you're ready to maximize your businesses reviews and lock in those 5-star ratings, then this is the book for you.
"While we may not always want to hear it, feedback is the greatest gift our guests can give us. In That Bad Review Adrian has provided a clear and straight forward method for making every piece of feedback count, and in the process building a loyal client base. This book is a must read, not just for accommodation businesses, but for anyone in a customer facing business!" - Michelle Weston, General Manager, Caravan Parks Association of Queensland Ltd.