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Public Services Delivery - Anwar Shah

Public Services Delivery

By: Anwar Shah (Editor)


Published: 23rd June 2005
Format: PDF
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"The globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared.

health, education, welfare, waste disposal, and infrastructure.

a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services."

Issues associated with the implementation of governmentwide performance monitoring / Alasdair Roberts -- A simple measure of good governance / Jeff Huther and Anwar Shah -- Assessing local government performance in developing countries / Matthew Andrews and Anwar Shah -- Results matter : suggestions for a developing country's early outcome measurement effort / Harry P. Hatry -- Delivering local/municipal services / Harry Kitchen -- Assessing the performance of health services in reaching the poor / Agnes Soucat ... [et al.] -- Measuring public sector performance in infrastructure / Hadi Salehi Esfahani.

ISBN: 9780821361412
ISBN-10: 0821361414
Format: PDF
Language: English
Published: 23rd June 2005
Publisher: World Bank