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eBooks > Non-Fiction > Business & Management > Sales & Marketing > Customer Services
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Customer Services

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  • Marketing Services : Competing Through Quality - Leonard L. Berry
    Marketing Services
    Competing Through Quality
    Leonard L. Berry
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  • Building a Chain of Customers - Richard J. Schonberger
    Building a Chain of Customers
    Richard J. Schonberger
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  • Delivering Quality Service - Valarie A. Zeithaml
    Delivering Quality Service
    Valarie A. Zeithaml
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  • The Value Profit Chain : Treat Employees Like Customers and Customers Like - James L. Heskett
    The Value Profit Chain
    Treat Employees Like Customers and Customers Like
    James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger
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  • On Great Service : A Framework for Action - Leonard L. Berry
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    Leonard L. Berry
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  • Generation Ageless : How Baby Boomers Are Changing the Way We Live Today...And They're Just Getting Started - J. Walker Smith
    Generation Ageless
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    J. Walker Smith and Ann S. Clurman
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  • You Can't Win a Fight with Your Client :  & 49 Other Rules for Providing Great Service - Tom Markert
    You Can't Win a Fight with Your Client
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    Tom Markert
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  • Setting the Table : The Transforming Power of Hospitality in Business - Danny Meyer
    Setting the Table
    The Transforming Power of Hospitality in Business
    Danny Meyer
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  • The Transparent Leader : How to Build a Great Company Through Straight Talk, Openness and Accountability - Herb Baum
    The Transparent Leader
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    Herb Baum and Tammy Kling
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  • The Little Big Things : 163 Ways to Pursue Excellence - Thomas J. Peters
    The Little Big Things
    163 Ways to Pursue Excellence
    Thomas J. Peters
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  • Outside Innovation : How Your Customers Will Co-Design Your Company's Future - Patricia B. Seybold
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    Patricia B. Seybold
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  • The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy - Adrian C. Ott
    The 24-Hour Customer
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    Adrian C. Ott
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  • Discovering the Soul of Service : The Nine Drivers of Sustainable Business Success - Leonard L. Berry
    Discovering the Soul of Service
    The Nine Drivers of Sustainable Business Success
    Leonard L. Berry
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  • Free, Perfect, and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story - Robert Rodin
    Free, Perfect, and Now
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    Robert Rodin
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  • The Engaged Customer : The New Rules of Internet Direct Marketing - Hans Peter Brondmo
    The Engaged Customer
    The New Rules of Internet Direct Marketing
    Hans Peter Brondmo
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  • Shopportunity! : How to Be a Retail Revolutionary - Kate Newlin
    Shopportunity!
    How to Be a Retail Revolutionary
    Kate Newlin
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  • Alpha Dogs : How Your Small Business Can Become a Leader of the Pack - Donna Fenn
    Alpha Dogs
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    Donna Fenn
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  • How Companies Win : Profiting from Demand-Driven Business Models No Matter What Business You're In - Rick Kash
    How Companies Win
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    Rick Kash and David Calhoun
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  • The Thank You Economy - Gary Vaynerchuk
    The Thank You Economy
    Gary Vaynerchuk
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  • How to Work a Room : The Ultimate Guide to Making Lasting Connections—In Person and Online - Susan RoAne
    How to Work a Room
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    Susan RoAne
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  • The Relationship Revolution : Mastering 1: 1 Account-Based Management - Sloan Newman
    The Relationship Revolution
    Mastering 1: 1 Account-Based Management
    Sloan Newman
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  • Unfakeable Marketing : The Human Way to Build Brand Trust in an AI-Powered World - Stacey Lievens
    Unfakeable Marketing
    The Human Way to Build Brand Trust in an AI-Pow...
    Stacey Lievens and Dan Lievens
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  • Great Service, Great Sales - Stephen Logue
    Great Service, Great Sales
    Stephen Logue
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  • The Healthy Medical Call Center : 60 Prescriptions for Leadership, Quality, and Patient Satisfaction - Peter Lyle DeHaan
    The Healthy Medical Call Center
    60 Prescriptions for Leadership, Quality, and P...
    Peter Lyle DeHaan
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  • The First Ninety Days : Moving from Co-Worker to Manager - Pryor Learning
    The First Ninety Days
    Moving from Co-Worker to Manager
    Pryor Learning
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  • The High Performance Manager : How to Attract, Retain and Develop Great Talent for Growth and Profit - Pryor Learning
    The High Performance Manager
    How to Attract, Retain and Develop Great Talent...
    Pryor Learning
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    July 14th Release
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  • The Power of Pull : What You Need to Know About Customer Demand (and Why Most Businesses Get It Wrong) - Rob Snyder
    The Power of Pull
    What You Need to Know About Customer Demand (an...
    Rob Snyder
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    July 9th Release
    $19.99
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  • Leverage Your Mindset for Franchise Growth : Ignite Leadership, Culture, and Customer Loyalty - Ricky Kalmon
    Leverage Your Mindset for Franchise Growth
    Ignite Leadership, Culture, and Customer Loyalty
    Ricky Kalmon
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    August 4th Release
    RRP $20.05
    $16.99
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  • 7 Lessons in Customer Care : Master Customer Care Basics in 7 Steps - Di McLanachan
    7 Lessons in Customer Care
    Master Customer Care Basics in 7 Steps
    Di McLanachan
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    June 18th Release
    $12.99
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  • Reject and Build : Small Business, #4 - Ryan Thompson
    Reject and Build
    Small Business, #4
    Ryan Thompson
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    July 6th Release
    $4.99
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  • Sustainability Storytelling : Communicate Trust, Brand Value and Better Business - Mike Hower
    Sustainability Storytelling
    Communicate Trust, Brand Value and Better Business
    Mike Hower
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    $74.99
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  • Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II : Business and Management (R0) - K?ymet Tunca Çal?yurt
    Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II
    Business and Management (R0)
    K?ymet Tunca Çal?yurt
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  • Corporate Marketing Strategy : A Contemporary Curation of Branding, Identity, Image and Reputation Studies - Pantea Foroudi
    Corporate Marketing Strategy
    A Contemporary Curation of Branding, Identity, ...
    Pantea Foroudi, T C Melewar and Charles Dennis
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  • The Supermarket Customer Experience System : Bundle #3, #3 - Walter Da Cruz
    The Supermarket Customer Experience System
    Bundle #3, #3
    Walter Da Cruz
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    $42.99
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  • Quick Guide Digital Marketing Roadmap : Analysis, Concept Development, and Success Measurement of Your Digital Marketing - Alexander Schwarz-Musch
    Quick Guide Digital Marketing Roadmap
    Analysis, Concept Development, and Success Meas...
    Alexander Schwarz-Musch, Alexander Tauchhammer and Bernhard Guetz
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    $109.00
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  • AI Agents for Customer Support : A Practical Build Guide with RAG, Tools, and Guardrails (Reference Architecture + Prompts + Failure Playbook) - Vincent Barrton
    AI Agents for Customer Support
    A Practical Build Guide with RAG, Tools, and Gu...
    Vincent Barrton
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    $8.99
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  • AI Agents for Customer Support : A Practical Build Guide with RAG, Tools, and Guardrails (Reference Architecture + Prompts + Failure Playbook) - Vincent Barrton
    AI Agents for Customer Support
    A Practical Build Guide with RAG, Tools, and Gu...
    Vincent Barrton
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    $7.90
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  • Value Alliances : How to build winning partnerships and relationships to grow your business - Vinicio Scudellaro
    Value Alliances
    How to build winning partnerships and relations...
    Vinicio Scudellaro
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    $8.99
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  • Excellence is Intentional - Maria Cruickshank
    Excellence is Intentional
    Maria Cruickshank
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  • Mastering Membership - Matt Epstein
    Mastering Membership
    Matt Epstein
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  • Strategic Branding in Tourism : Build and Elevate Your Travel Brand Identity - Jamie-Lee Abtar
    Strategic Branding in Tourism
    Build and Elevate Your Travel Brand Identity
    Jamie-Lee Abtar
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    $74.99
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  • Close That Sale! : The 34 Best Sales Closing Techniques Ever Discovered - Brian Tracy
    Close That Sale!
    The 34 Best Sales Closing Techniques Ever Disco...
    Brian Tracy and Michael Tracy
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  • The Virtual Zoom Room Sales Solution : That Your Competition is Already Using - Coach M J Tolan
    The Virtual Zoom Room Sales Solution
    That Your Competition is Already Using
    Coach M J Tolan and Dr. Raymond Banzuela
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  • HOW TO GIVE A SH*T A Guide to Service Excellence - Bruce Prins
    HOW TO GIVE A SH*T A Guide to Service Excellence
    Bruce Prins
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  • Front Desk Excellence - Mastering the Art of Hotel Reception - Bruce Prins
    Front Desk Excellence - Mastering the Art of Hotel Reception
    Bruce Prins
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  • Persuasion in Your Life - Shawn T. Wahl
    Persuasion in Your Life
    Shawn T. Wahl and Eric Morris
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    $183.75
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  • The Recipe for Success in Optimizing Your Guest Experience : Required Reading for the Modern-Day Restaurant - Deryk D. Davidson
    The Recipe for Success in Optimizing Your Guest Experience
    Required Reading for the Modern-Day Restaurant
    Deryk D. Davidson
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  • Happiness and Well-Being in Customer Experience : Transformative Research in the Time of AI - Giulia Miniero
    Happiness and Well-Being in Customer Experience
    Transformative Research in the Time of AI
    Giulia Miniero, Carmela Donato, Michela Addis and Francesco Ricotta
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    $94.59
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  • Experience is Everything : Making Every Moment Count in the Age of Customer Expectations - Jeannie Walters
    Experience is Everything
    Making Every Moment Count in the Age of Custome...
    Jeannie Walters
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  • Who Speaks for the Customer? : Improving Results with a Customer-Centered Framework - Irene F. Lefton
    Who Speaks for the Customer?
    Improving Results with a Customer-Centered Fram...
    Irene F. Lefton
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  • Digital Sales Transformation in a Customer First World - Donal Daly
    Digital Sales Transformation in a Customer First World
    Donal Daly
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    $26.00
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  • Account Planning in Salesforce : Unlock Revenue from Big Customers to Turn Them into BIGGER Customers - Donal Daly
    Account Planning in Salesforce
    Unlock Revenue from Big Customers to Turn Them ...
    Donal Daly
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  • Not Just Another Vendor : How top sales leaders use Account Planning to build trust and grow revenue - Nigel Cullington
    Not Just Another Vendor
    How top sales leaders use Account Planning to b...
    Nigel Cullington
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  • Coaching Mid-Level Managers in an AI Augmented World - Sabina Onwuka
    Coaching Mid-Level Managers in an AI Augmented World
    Sabina Onwuka
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  • AI and Consumer Interaction in Business : From Recommendation to Emotional Connection - Feifei Yang
    AI and Consumer Interaction in Business
    From Recommendation to Emotional Connection
    Feifei Yang
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  • Mobile Ethnography : Towards a More In-Situ Research Method to Analyze Customer Experience - Marc Stickdorn
    Mobile Ethnography
    Towards a More In-Situ Research Method to Analy...
    Marc Stickdorn
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  • Brand Mover : How to Lead Audiences from Apathy to Advocacy - Marc Paulenich
    Brand Mover
    How to Lead Audiences from Apathy to Advocacy
    Marc Paulenich
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    October 27th Release
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  • Fanocracy : Turning Fans into Customers and Customers into Fans - David Meerman Scott
    Fanocracy
    Turning Fans into Customers and Customers into ...
    David Meerman Scott and Reiko Scott
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  • Follow-Up Freak : How High-Performers Build Trust, Create Opportunity, and Win More Business - Todd Mezrah
    Follow-Up Freak
    How High-Performers Build Trust, Create Opportu...
    Todd Mezrah
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  • A Good Scrap I Fear - William Ireland
    A Good Scrap I Fear
    William Ireland
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  • The Nine Golden Rules for CX Success - Ph.D Mohamed Latib
    The Nine Golden Rules for CX Success
    Ph.D Mohamed Latib
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  • Motivation Local Style - Marvin Franklin
    Motivation Local Style
    Marvin Franklin
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  • Customer Switching Behaviours in Omnichannel Retailing : Business and Management (R0) - Nguyen Thi Van Anh
    Customer Switching Behaviours in Omnichannel Retailing
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    Nguyen Thi Van Anh, Robert McClelland and Nguyen Hoang Thuan
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  • Customer Service Essentials : Lessons for Africa and Beyond - Robert E. Hinson
    Customer Service Essentials
    Lessons for Africa and Beyond
    Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinarare and Kwame Adom
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  • Customer Service Mastery : The Workbook for Career Growth & Service Excellence - Melissa Sipes
    Customer Service Mastery
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    Melissa Sipes
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  • The Blueprint of Hustle Empire - Afrin Sheikh
    The Blueprint of Hustle Empire
    Afrin Sheikh, William Shakespeare and KRISHNA ARORA
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  • Delivering Happiness : A Path to Profits, Passion, and Purpose - Tony Hsieh
    Delivering Happiness
    A Path to Profits, Passion, and Purpose
    Tony Hsieh
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  • TOMORROW | TODAY : How AI Impacts How We Work, Live and Think (and it's not what you expect) - Donal Daly
    TOMORROW | TODAY
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    Donal Daly
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  • Creating Magic : 10 Common Sense Leadership Strategies from a Life at Disney - Lee Cockerell
    Creating Magic
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    Lee Cockerell
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  • The Customer Education Playbook : How Leading Companies Engage, Convert, and Retain Customers - Daniel Quick
    The Customer Education Playbook
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    Daniel Quick and Barry Kelly
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  • The Human Experience : How to make life better for your customers and create a more successful organization - John Sills
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    John Sills
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  • Leading the Customer Experience : How to Chart a Course and Deliver Outstanding Results - Brad Cleveland
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    Brad Cleveland
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  • Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business - Bev Burgess
    Executive Engagement Strategies
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    Bev Burgess
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  • A Practitioner's Guide to Account-Based Marketing : Accelerating Growth in Strategic Accounts - Bev Burgess
    A Practitioner's Guide to Account-Based Marketing
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    Bev Burgess and Dave Munn
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  • Selling Transformed : Develop the Sales Values which Deliver Competitive Advantage - Philip Squire
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    Philip Squire
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  • Slow Down to Get Ahead - Michael D Callaghan
    Slow Down to Get Ahead
    Michael D Callaghan
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  • Journey-First Marketing : Your Playbook to Identify, Engage, and Convert More Ideal Customers - Brent Keltner
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    Brent Keltner
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  • Referable : How to Get Unlimited Introductions Without Even Asking - Dave Van Buskirk
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    Dave Van Buskirk
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  • Client Magnet System : Find and Keep Clients Without Cold Calling - T.S Avini
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    Find and Keep Clients Without Cold Calling
    T.S Avini
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  • Email KPIs Simplified : Measure What Really Matters - T.S Avini
    Email KPIs Simplified
    Measure What Really Matters
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