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  • On Great Service : A Framework for Action - Leonard L. Berry
    On Great Service
    A Framework for Action
    Leonard L. Berry
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  • How to Work a Room : The Ultimate Guide to Making Lasting Connections—In Person and Online - Susan RoAne
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    Susan RoAne
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  • Delivering Quality Service - Valarie A. Zeithaml
    Delivering Quality Service
    Valarie A. Zeithaml
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  • The Value Profit Chain : Treat Employees Like Customers and Customers Like - James L. Heskett
    The Value Profit Chain
    Treat Employees Like Customers and Customers Like
    James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger
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  • Marketing Services : Competing Through Quality - Leonard L. Berry
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    Leonard L. Berry
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  • Building a Chain of Customers - Richard J. Schonberger
    Building a Chain of Customers
    Richard J. Schonberger
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  • Generation Ageless : How Baby Boomers Are Changing the Way We Live Today...And They're Just Getting Started - J. Walker Smith
    Generation Ageless
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    J. Walker Smith and Ann S. Clurman
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  • You Can't Win a Fight with Your Client :  & 49 Other Rules for Providing Great Service - Tom Markert
    You Can't Win a Fight with Your Client
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    Tom Markert
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  • Setting the Table : The Transforming Power of Hospitality in Business - Danny Meyer
    Setting the Table
    The Transforming Power of Hospitality in Business
    Danny Meyer
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  • The Transparent Leader : How to Build a Great Company Through Straight Talk, Openness and Accountability - Herb Baum
    The Transparent Leader
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    Herb Baum and Tammy Kling
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  • Outside Innovation : How Your Customers Will Co-Design Your Company's Future - Patricia B. Seybold
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    Patricia B. Seybold
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  • The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy - Adrian C. Ott
    The 24-Hour Customer
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    Adrian C. Ott
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  • Discovering the Soul of Service : The Nine Drivers of Sustainable Business Success - Leonard L. Berry
    Discovering the Soul of Service
    The Nine Drivers of Sustainable Business Success
    Leonard L. Berry
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  • Free, Perfect, and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story - Robert Rodin
    Free, Perfect, and Now
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    Robert Rodin
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  • The Engaged Customer : The New Rules of Internet Direct Marketing - Hans Peter Brondmo
    The Engaged Customer
    The New Rules of Internet Direct Marketing
    Hans Peter Brondmo
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  • How Companies Win : Profiting from Demand-Driven Business Models No Matter What Business You're In - Rick Kash
    How Companies Win
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    Rick Kash and David Calhoun
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  • The Thank You Economy - Gary Vaynerchuk
    The Thank You Economy
    Gary Vaynerchuk
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  • Call Center Connections : Keys to Produce Successful Customer Service Outcomes - Peter Lyle DeHaan
    Call Center Connections
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    Peter Lyle DeHaan
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  • The Savvy Retailers Handbook : Optimizing Operations for Smarter Spending - Zain Winkelmann
    The Savvy Retailers Handbook
    Optimizing Operations for Smarter Spending
    Zain Winkelmann
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  • Hospitality 1.0 - Robert Dennison
    Hospitality 1.0
    Robert Dennison
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  • Make Them Smile : Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth - Dr. Sulman Ahmed
    Make Them Smile
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    Dr. Sulman Ahmed
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  • Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey - Cait Lamberton
    Marketplace Dignity
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    Cait Lamberton, Neela A. Saldanha and Tom Wein
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  • Can Your Customer Service Do This? : Create an Anticipatory Customer Experience that Builds Loyalty Forever - Micah Solomon
    Can Your Customer Service Do This?
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    Micah Solomon
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  • Customer Transformation : A 7-stage strategy for customer alignment and business value - Chris Hood
    Customer Transformation
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    Chris Hood
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  • CX-PRO : A Practical Guide for the New Customer Experience Manager - Karl Sharicz
    CX-PRO
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    Karl Sharicz
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  • Are You Ready To Piss Someone Off Today? The Business and Brand-Building Bible For Courageous Women New To Entrepreneurship - Latoya Cooper
    Are You Ready To Piss Someone Off Today? The Business and Brand-Building Bible For Courageous Women New To Entrepreneurship
    Latoya Cooper
    eBook
    October 8th Release
    $15.99
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  • Selling in Customer Service : Integrating and Coordinating Service and Selling - Leon Cai
    Selling in Customer Service
    Integrating and Coordinating Service and Selling
    Leon Cai
    eBook
    August 27th Release
    $48.99
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  • The Good, The Bad, and The Emoji : Mastering the Art of Review Data - Menno Beker
    The Good, The Bad, and The Emoji
    Mastering the Art of Review Data
    Menno Beker, Hans Keukenschrijver and Dr. Wouter Hensens
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    August 6th Release
    RRP $30.43
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  • The Future of Luxury Customer Experience : How to Create High-Value, Personalized Omnichannel Experiences - Gabriella Lojacono
    The Future of Luxury Customer Experience
    How to Create High-Value, Personalized Omnichan...
    Gabriella Lojacono
    eBook
    August 3rd Release
    RRP $76.29
    $68.99
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  • Transformative Marketing : Combining New Age Technologies and Human Insights - V. Kumar
    Transformative Marketing
    Combining New Age Technologies and Human Insights
    V. Kumar and Philip Kotler
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  • The Customer Centricity Ebook Collection (3 Books) : Customer Centricity, The Customer Centricity Playbook, and The Customer-Base Audit - Peter Fader
    The Customer Centricity Ebook Collection (3 Books)
    Customer Centricity, The Customer Centricity Pl...
    Peter Fader, Bruce G. S. Hardie, Michael Ross and Sarah E. Toms
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  • Practical Digital Marketing and AI Psychology : How to Gain Online Consumer Trust and Sales Using Technologies and Psychology - J. Jonathan Gabay
    Practical Digital Marketing and AI Psychology
    How to Gain Online Consumer Trust and Sales Usi...
    J. Jonathan Gabay
    eBook
    August 5th Release
    $61.99
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  • Questions that Sell : The Powerful Process for Discovering What Your Customer Really Wants - Paul Cherry
    Questions that Sell
    The Powerful Process for Discovering What Your ...
    Paul Cherry
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  • High-Profit Selling : Win the Sale Without Compromising on Price - Mark Hunter
    High-Profit Selling
    Win the Sale Without Compromising on Price
    Mark Hunter
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  • Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service - John A. Goodman
    Customer Experience 3.0
    High-Profit Strategies in the Age of Techno Ser...
    John A. Goodman
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    $31.99
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  • The 8 Laws Of Customer-Focused Leadership : New Rules for Building A Business Around Today's Customer - Blake Morgan
    The 8 Laws Of Customer-Focused Leadership
    New Rules for Building A Business Around Today'...
    Blake Morgan
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    $21.99
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  • Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise - Anna Brzozowska
    Managing Customer Relationships Using Customer Care Techniques
    Strategy Development of an International Enterp...
    Anna Brzozowska, Stanis?aw Brzezi?ski, Arnold Pabian and Barbara Pabian
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    $86.99
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  • Lilliput Land : How Small is Driving India's Mega Consumption Story - Rama Bijapurkar
    Lilliput Land
    How Small is Driving India's Mega Consumption S...
    Rama Bijapurkar
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    RRP $10.30
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  • The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world - Todd Unger
    The 10-Second Customer Journey
    The CXO's playbook for growing and retaining cu...
    Todd Unger
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    RRP $14.66
    $13.99
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  • Salesforce For Dummies - Liz Kao
    Salesforce For Dummies
    Liz Kao and Jon Paz
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    $32.99
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  • The Three C's : Communication, Customer Service, & Chatbots - I. Edmondson
    The Three C's
    Communication, Customer Service, & Chatbots
    I. Edmondson
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  • Customer Experience in Fashion Retailing : Merging Theory and Practice - Bethan Alexander
    Customer Experience in Fashion Retailing
    Merging Theory and Practice
    Bethan Alexander
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  • Small-Scale Bakery Business : How to Startup Your Own Bakery Business from Scratch - Shiela Liddel
    Small-Scale Bakery Business
    How to Startup Your Own Bakery Business from Sc...
    Shiela Liddel
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  • BEYOND I AGREE - The Ultimate Guide to LinkedIn Comments - Dusan Grujin
    BEYOND I AGREE - The Ultimate Guide to LinkedIn Comments
    Dusan Grujin
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  • Sales start with the Customer - Kemi Buluro
    Sales start with the Customer
    Kemi Buluro
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  • Sell More With Sales Letters : How to Write Targeted Sales Letters and Convince Your Customers - Incl. Checklist - Carsten Meinders
    Sell More With Sales Letters
    How to Write Targeted Sales Letters and Convinc...
    Carsten Meinders
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  • THE CEO MAKEUP : Skills for Leadership - Raghunath J Pai (R Pai)
    THE CEO MAKEUP
    Skills for Leadership
    Raghunath J Pai (R Pai)
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  • Business Advice for Emerging Leaders : Mastering Core Principles with Truisms and Actionable Worksheets - Paul Michael Peters
    Business Advice for Emerging Leaders
    Mastering Core Principles with Truisms and Acti...
    Paul Michael Peters
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  • Dream It First Work It Next - Steve Koine
    Dream It First Work It Next
    Steve Koine
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  • From $20 to Millionaire: My Journey to Financial Success in Just 12 Months : 1, #1000 - Ricardo Jarvis
    From $20 to Millionaire: My Journey to Financial Success in Just 12 Months
    1, #1000
    Ricardo Jarvis
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  • STARTING A FOOD TRUCK BUSINESS : Cuisine on Wheels: A Culinary Expedition into Food Truck Entrepreneurship. - Justice E. Fulmer
    STARTING A FOOD TRUCK BUSINESS
    Cuisine on Wheels: A Culinary Expedition into F...
    Justice E. Fulmer
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  • The Handyman's Pricing Guide : Price Your Services With Confidence and Watch Your Profits Multiply - Morgan T. Blake
    The Handyman's Pricing Guide
    Price Your Services With Confidence and Watch Y...
    Morgan T. Blake
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  • Eat Your Own Lunch : The B2B Client Experience Handbook, Second Edition - Nathalie Schooling
    Eat Your Own Lunch
    The B2B Client Experience Handbook, Second Edition
    Nathalie Schooling and Brendon Bairstow-Klopper
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  • The AI Revolution in Customer Service and Support : A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers - Ross Smith
    The AI Revolution in Customer Service and Support
    A Practical Guide to Impactful Deployment of AI...
    Ross Smith, Mayte Cubino and Emily McKeon
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  • The Primary Problem : The Reason Your Business Underperforms Despite Your Best Efforts - Scott McKain
    The Primary Problem
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    Scott McKain
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  • Customer Care Chronicles : Mastering the Art of Customer Service - David Thompson
    Customer Care Chronicles
    Mastering the Art of Customer Service
    David Thompson
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  • Learn to Love Selling : The Universal B2B Sales Playbook - Mark Cox
    Learn to Love Selling
    The Universal B2B Sales Playbook
    Mark Cox
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  • Objection : Turning No Into Yes - Roberto R. Johnson
    Objection
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    Roberto R. Johnson
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  • Marketing in a Transition Economy : New Realities, Challenges, and Prospects - Muhammad Ismail Hossain
    Marketing in a Transition Economy
    New Realities, Challenges, and Prospects
    Muhammad Ismail Hossain, Nasrin Akter and Abureza M. Muzareba
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  • Dealing with Difficult Customers : A Complete Guide to Handling Angry, Demanding, and Difficult Customers Using the N.E.W. Model for Exceptional Service - GERARD ASSEY
    Dealing with Difficult Customers
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    GERARD ASSEY
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  • Charismatic Leadership for the New Millennium - James Poon
    Charismatic Leadership for the New Millennium
    James Poon
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  • Next Generation Customer Experience : How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now - Jeofrey Bean
    Next Generation Customer Experience
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    Jeofrey Bean and Vineetha Raveendran
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  • Customer Success Management : Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue! - GERARD ASSEY
    Customer Success Management
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    GERARD ASSEY
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  • Accomplish Your April : The Twelve-Month Transformation Series, #4 - Thejendra Sreenivas
    Accomplish Your April
    The Twelve-Month Transformation Series, #4
    Thejendra Sreenivas
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  • Revolutionizing the AI-Digital Landscape : A Guide to Sustainable Emerging Technologies for Marketing Professionals - Alex Khang
    Revolutionizing the AI-Digital Landscape
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    Alex Khang, Pushan Kumar Dutta, Sachin Gupta, Nishu Ayedee and Sandeep Chatterjee
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  • Project Dynamics : Moving Beyond Time, Scope and Budget for Successful Customer Project Management - Shane Anastasi
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    Shane Anastasi
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  • Do B2B Better : Drive Growth Through Game-Changing Customer Experience - Jim Tincher
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    Jim Tincher
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  • Act of Caring : A Self Help Guide to Simple Selling Building Relationships to Grow and
    Act of Caring
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    Michelle Wolford
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  • The Complete Guide to Freeze-Drying Candy : Mastering the Art of Candy, Fruit, Ice Cream & Beyond for both Beginner's and Expert Guide to Foodie Experimentation - Matthew Bryan
    The Complete Guide to Freeze-Drying Candy
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    Matthew Bryan
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  • The Ultimate Handbook for Technical Customer Support Professionals - Rebecca A Davis
    The Ultimate Handbook for Technical Customer Support Professionals
    Rebecca A Davis
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  • Business and money blueprints:  : A guide to building wealth - Bessie C Hamilton
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    Bessie C Hamilton
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  • Your Entry To Music Production : A Step-by-Step Guide - Kevin Cerncic
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    Kevin Cerncic
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  • Building Better Brands : Essential Marketing Strategies for the Construction Industry - Elton Mayfield
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    Elton Mayfield
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  • Critical Factors for Adoption of Customer Relationship Management : A Study of Palestine SMEs - Omar Hasan Salah
    Critical Factors for Adoption of Customer Relationship Management
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    Omar Hasan Salah, Zawiyah Mohammad Yusof, Hazura Mohamed and Nur Fazidah Elias
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