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May I Help You? : Great customer service for small business - Jillian Mercer

May I Help You?

Great customer service for small business

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Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? ..Designed to help small business owners unravel the mysteries of the service transaction, May I Help You? covers the Nine Guiding Rules of Good Customer Service that will ensure your customers are happy with your service and not just with the skills and products you sell...Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors. ..You'll find this a useful quick-reference guide to help you make every interaction with your customers a success. Just remember, the success of your business depends on it.

Acknowledgments..Introduction..1 Rule 1: Provide high standards of service..2 Rule 2: Provide information to your customers..3 Rule 3: Be open and honest with your customers..4 Rule 4: Offer choice to your customers..5 Rule 5: Consult with your customers..6 Rule 6: Be courteous to your customers..7 Rule 7: Be helpful to your customers..8 Rule 8: Put things right for your customers..9 Rule 9: Provide value for money..10 Dealing with difficult customers..Appendix 1: Customer feedback form..Index

ISBN: 9781741155112
ISBN-10: 1741155118
Format: PDF
Language: English
Number Of Pages: 152
Published: 1st July 2003
Publisher: Allen & Unwin
Edition Number: 1