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Comebacks at Work : Using Conversation to Master Confrontation - Kathleen Kelley Reardon

Comebacks at Work

Using Conversation to Master Confrontation

Unfortunately this eBook is only available from within Australia.

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A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

“A lively, encouraging book, bound to banish l’esprit d’escalier forever.”

The art of the comeback -- Why communication matters -- Getting started -- Assessing your baseline comback skill -- The perils of patterns -- Overcoming comeback brain freeze -- Choosing a relevant comeback -- The gut check -- When conflict is inevitable -- Pulsing the other person -- Assessing the situation -- Ten questions to ask yourself -- A few final thoughts.

ISBN: 9780062083685
ISBN-10: 0062083686
Audience: General
Format: ePUB
Language: English
Number Of Pages: 240
Published: 18th January 2011
Publisher: HarperCollins Publishers Australia