Doing the Work of Reference

Contents

• Introduction
• THE KEYNOTE
• Reference Librarianship: A Guide for the 21st Century
• THE ORIENTING FUNCTION
• Orientation to Reality
• "I Got the Job! Now What Do I Do?": A Practical Guide for New Reference Librarians
• Now What? Starting Your First Professional Academic Reference Position
• "ON THE DESK"
• Going the Extra Mile: Customer Service with a Smile
• Cooperation and Competition at the Reference Desk
• On the Fly BI: Reaching and Teaching from the Reference Desk
• OUR CHALLENGES
• Thinking About Reference Service Paradigms and Metaphors
• Taking Control: A Reference Approach to the Internet
• Humanities Reference Librarians in the Electronic Age: Strategies for Integrating Traditional and On-Line Resources in an Academic Library
• A CAUTIONARY NOTE
• Readin', Writtin' [sic], 'Rithmetic: Reference Desk Redux
• RESPONDING WHEN UNSURE
• Phillostachys Aurea--Didn't He Work with Socrates? Reference Work in Science Libraries by Librarians Who Are Not Scientists
• GETTING SOME ASSISTANCE FOR OURSELVES
• "Do You Have Any Information on the Goth Lifestyle?" Or How Does a Reference Librarian Keep Up-to-Date?
• The Librarian's Library: Fugitive Reference Files
• Training, Supervising, and Evaluating Student Information Assistants
• Integrating Informal Professional Development into the Work of Reference
• Acquiring Subject Knowledge to Provide Quality Reference Service
• LOOKING AT OUR USERS
• Undergraduate Perceptions of the Reference Collection and the Reference Librarian in an Academic Library
• Reference Assistance to Remote Users
• REACHING OUT
• Faculty: An Essential Resource for Reference Librarians
• Marketing Reference Resources and Services Through a University Outreach Program
• Selling the Library from the Reference Desk: Service Points as Advertisements
• WORKING IN A TEACHING LIBRARY
• The A, B, Z's of Bibliographic Instruction: Using Real-Life Analogies to Foster Understanding
• Wake Up That Back Row! Interactive Library Instruction Without Hands-On Student Computers
• The Development of a First-Year Student Library Instruction Program at Duke University
• SERVING THE PROFESSION
• The Professional Development of Reference Librarians: Implications of Research, Publication, and Service
• "Be All that You Can Be": Developing and Marketing Professionalism in Academic Reference Librarianship
• Service to the Profession: Definitions, Scope, and Value
• Index
• Reference Notes Included