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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline - Linda S. Katz

Digital versus Non-Digital Reference

Ask a Librarian Online and Offline

Paperback

Published: 20th September 2004
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Compare and contrast library reference models and more consumer-oriented models
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West--proprietor of librarian.net and the "hippest ex-librarian on the Web" according to "Wired" magazine--the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves(R) and Google Answers(TM) to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences--good and bad--in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services.
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book's contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that "it's all available online," cultural and/or language barriers to text-based reference services, and patrons' experiences with reference tools, from a librarian's perspective.
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses:
policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan's Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey's virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.

Prefacep. xvii
The Old versus The New
Have(n't) We Been Here Before? Lessons from Telephone Referencep. 1
E-Mail Reference as Substitute for Library Receptionistp. 19
The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skillsp. 33
"Contact Us": Archivists and Remote Users in the Digital Agep. 43
Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australiap. 51
How We Do It Here
Predicting the Success of Commercial AskA Services in the United States and Abroadp. 81
Wired New Jersey: Q and A NJp. 91
Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortiump. 101
Planning for Multilingual Chat Reference Service in a Suburban Public Library Systemp. 115
A Few Things to Think About
The Social Life of Digital Reference: What the Technology Affordsp. 127
The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspectivep. 139
Indexp. 151
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9780789024435
ISBN-10: 0789024438
Series: Monograph Published Simultaneously As the Journal of Health Care Chaplaincy, Vol. 12, Nos. 1/2 and Vol. 13, No. 1 Ser.
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 176
Published: 20th September 2004
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 21.59 x 15.88  x 1.27
Weight (kg): 0.28
Edition Number: 1