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Difficult Conversations : How to Discuss What Matters Most - Bruce Patton

Difficult Conversations

How to Discuss What Matters Most

Paperback Published: 19th December 2011
ISBN: 9780670921348
Number Of Pages: 352

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Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

Required reading for managing relationships

5

This book is a must have if you manage people or deal with conflict. Loads of great usable advice and techniques for communicating.

Toowong

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Difficult Conversations

5.0 1

100.0

ISBN: 9780670921348
ISBN-10: 0670921343
Audience: General
Format: Paperback
Language: English
Number Of Pages: 352
Published: 19th December 2011
Publisher: Penguin Books Ltd
Country of Publication: GB
Dimensions (cm): 19.8 x 13.0  x 2.2
Weight (kg): 0.25
Edition Number: 1

Earn 41 Qantas Points
on this Book