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Delivering Happiness : A Path to Profits, Passion and Purpose - Tony Hsieh

Delivering Happiness

A Path to Profits, Passion and Purpose

Paperback Published: 19th March 2013
ISBN: 9780446576222
Number Of Pages: 272

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#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.

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An absolute must read for anyone in Customer Service

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Informative. Real. Enlightening

Sydney Aus

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Delivering Happiness

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ISBN: 9780446576222
ISBN-10: 0446576220
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 272
Published: 19th March 2013
Publisher: Little, Brown & Company
Country of Publication: US
Dimensions (cm): 22.9 x 15.2  x 1.8
Weight (kg): 0.3
Edition Number: 1