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Dealing with Difficult People in a Week : Teach Yourself - Brian Salter

Dealing with Difficult People in a Week

Teach Yourself


Published: 10th July 2012
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RRP $24.00

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Published: 6th July 2012
Format: ePUB

Learn in a week, what the leading experts on dealing with difficult people learn in a lifetime.

The ability to deal with difficult people is crucial to anyone who wants to advance their career.

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.

The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

So what are you waiting for? Let this book put you on the fast track to success!

About the Author

Brian Salter and Naomi Langford-Wood are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.

Sunday: Understanding yourself
Monday: Different styles of behaviour
Tuesday: Coping with different problem people
Wednesday: Managing conflict situations
Thursday: Basic communications skills and body language
Friday: How to say 'no' and deal with difficult clients
Saturday: You're in control now

ISBN: 9781444158830
ISBN-10: 144415883X
Series: Tyw
Audience: General
Format: Paperback
Language: English
Number Of Pages: 128
Published: 10th July 2012
Publisher: Hodder & Stoughton General Division
Country of Publication: GB
Dimensions (cm): 19.6 x 13.2  x 1.9
Weight (kg): 0.14
Edition Number: 1