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Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone - Dr. Rick Brinkman

Dealing with Difficult People

24 Lessons for Bringing Out the Best in Everyone

Spiral Ringed Book Published: 20th February 2003
ISBN: 9780071416412
Number Of Pages: 64

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Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today?s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:

  • Forces that compel people to be difficult
  • How to listen to understand?and speak to be understood
  • The essential skills of blending and redirecting
  • The Ten Most Unwanted Behaviors
About the Author

Dr. Rick Brinkman and Dr. Rick Kirschner are world-renowned authors and speakers who have spent two decades learning how people communicate and how to bring out the best in people at their worst. They are coauthors of Dealing with Relatives (Even If You Can't Stand Them) and the bestselling How to Deal with Difficult People.

Recognize the 10 most unwanted behaviorsp. 5
Choose your approachp. 9
Understand the four intentsp. 13
Understand the first intent : get it donep. 17
Understand the second intent : get it rightp. 21
Understand the third intent : get alongp. 25
Understand the fourth intent : get appreciatedp. 29
Recognize the results of threatened intentsp. 33
Reduce differencesp. 37
Listen to understandp. 41
Reach a deeper understandingp. 45
Speak to be understoodp. 49
Project and expect the bestp. 53
Bring out the best in the tankp. 57
Bring out the best in the sniperp. 61
Bring out the best in that know-it-allp. 65
Bring out the best in the think-they-know-it-allp. 69
Bring out the best in the grenadep. 73
Bring out the best in the yes personp. 77
Bring out the best in the maybe personp. 81
Bring out the best in the nothing personp. 85
Bring out the best in the no personp. 89
Bring out the best in the whinerp. 93
Take the first three action stepsp. 97
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780071416412
ISBN-10: 0071416412
Series: McGraw-Hill Professional Education
Audience: Professional
Format: Spiral Ringed Book
Language: English
Number Of Pages: 64
Published: 20th February 2003
Publisher: IRWIN/MCGRAW HILL
Country of Publication: US
Dimensions (cm): 23.0 x 15.5  x 0.6
Weight (kg): 0.1
Edition Number: 1

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