If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the group's learning process. You, as a presenter, have the ability to successfully deal with 95% of the difficult participants you face. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant. You'll learn first how to identify the types of difficult participants, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Finally, you'll learn the steps of each technique and how to achieve maximum results. Authors Bob Pike and Dave Arch have spent over 25 years tracking down the types of difficult participants trainers come across in their sessions. Most types identified are quite common. Others, you may never encounter. But if you do, you will be prepared. Each of the 15 types is covered in its own chapter. Learn to deal with types such as The Latecomer, The Preoccupied, The Prisoner, The Introvert, The Elder, The Domineering, The Know-It-All, The Skeptic, The Socializer, The Apple Polisher, The Bored, The Confused, The Unqualified, The Sleeper, and The Substance Abuser. Learn how to handle each of these types with the techniques and strategies described by Bob Pike and Dave Arch. In each case the strategy required depends on the situation and the personality of the difficult participant. You'll find all kinds of powerful techniques - from the direct to the indirect. You'll also learn how to deal with cell phones and beepers that can interrupt your sessions.
127 techniques for handling awkward people in your training sessions and presentations, those who are preoccupied, bored, domineering, sceptical and many more. Learn how to identify the different types and decide which technique is most suitable to enable you to maximise the learning potential on all occasions. (Kirkus UK)
What (or Who) Is a Difficult Participant?
Cell Phones and Beepers.
The Apple Polisher.
The Substance Abuser.