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Customer-Driven Project Management : Building Quality into Project Processes - Bruce Barkley

Customer-Driven Project Management

Building Quality into Project Processes

Hardcover Published: 3rd July 2001
ISBN: 9780071369824
Number Of Pages: 609

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Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:


* Use people involvement tools and techniques
* Recognize senior management's role in project review
* Be aware of the full range of personal and professional issues
* Apply definition, selection, and analysis tools and techniques
*Work with project management and system development tools and techniques
* More

Preface to the Second Editionp. xvii
Acknowledgmentsp. xxxiii
Project Management in the E-World: Changing Rules and Rolesp. 1
Introductionp. 1
Leveraging Customer Valuep. 2
Linkages to Qualityp. 14
Business-to-Business (B2B)p. 15
Main Pointsp. 16
Customer-Driven Quality and Schedulingp. 17
Introductionp. 17
Quality Tools and Techniquesp. 18
Toolsp. 20
Scheduling as Team Motivatorp. 23
Quality Is Scheduledp. 24
Project Quality Management Principles: The Backdrop to Schedulingp. 32
Quality as Driverp. 36
Project Planningp. 37
Schedulingp. 40
Baselining the Schedule Is a Quality Management Actionp. 41
Resource Planningp. 43
Long-Term Staff Planningp. 44
Preparing Staffing Policy and Plansp. 44
Schedule Reviewp. 46
Main Pointsp. 47
Project Management and Qualityp. 49
Introductionp. 49
Why Customer-Driven Project Management?p. 51
Customer-Driven Project Managementp. 60
Main Pointsp. 75
Historical Perspective on Project Quality Managementp. 79
Introductionp. 79
Foundation of Project Managementp. 81
Foundation of Total Quality Managementp. 89
Project Quality Managementp. 108
The Quality Movementp. 108
Quality Planningp. 110
Quality Assurancep. 110
Quality Controlp. 111
Continuous Process Involvementp. 111
What's Next in Quality: Future Issues and Opportunitiesp. 111
Main Pointsp. 112
Leadership and Qualityp. 117
Introductionp. 117
CDPM Requires a Total Quality Management Environmentp. 119
Project Management Systemp. 135
CDPM Team Structurep. 139
Main Pointsp. 144
The Eight-Step Processp. 147
Introductionp. 147
Focusp. 149
Teamworkp. 151
Customer-Driven Project Management Improvement Methodologyp. 153
Main Pointsp. 188
A Summary of Toolsp. 191
Introductionp. 191
Customer-Driven Teamsp. 192
People Involvement Tools and Techniquesp. 192
Definition Tools and Techniquesp. 193
Understanding Tools and Techniquesp. 193
Selection Tools and Techniquesp. 194
Analysis Tools and Techniquesp. 194
Project Management Tools and Techniquesp. 195
System Development Tools and Techniquesp. 195
Use of Tools and Techniques within the CDPM Improvement Methodologyp. 196
Use of CDPM Tools and Techniques for Systems Development Projectp. 200
Main Pointsp. 201
Quality Project Reviewp. 203
The Project Management Systemp. 203
The Maturity Model and Project Reviewp. 207
Project Management Phases: A Senior Management Perspectivep. 207
Concept--Clarify Customer Requirements and Generate and Select Projectsp. 208
Project Definitionp. 210
Design and Implementationp. 213
Project Closeout and Follow-onp. 214
Tools and Techniquesp. 215
Project Reviews for Actionable Informationp. 217
Main Pointsp. 219
Customer-Driven Teams (CDTs)p. 221
Introductionp. 221
Traditional Project Teamsp. 222
Customer-Driven Teams (CDTs)p. 223
Foundations for Establishing Customer-Driven Teamsp. 227
Establishing a Customer-Driven Teamp. 228
The Customer Project Leaderp. 230
The Project Facilitatorp. 231
Customer-Driven Team Membersp. 233
The Customer-Driven Team in Project Management and Team Developmentp. 235
Applications of Customer-Driven Teamsp. 240
Main Pointsp. 243
"Brand You" and Professional Growthp. 245
Ability to Work in Teamsp. 249
Customer Orientationp. 249
Ability to See "Work Flows" and the "Big Picture"p. 250
Ability to Do and Lead Quality Workp. 250
Ability to Do a High Quantity of Good Workp. 250
Use of Resources and Timep. 250
Communicationsp. 250
Interpersonal Relationshipsp. 251
Conceptual Skillsp. 251
Problem-Solving Skillsp. 251
Job Knowledgep. 251
Organization of Workp. 251
Personal Initiativep. 252
Coaching and Mentoring Staffp. 252
Technical and Professional Competencep. 252
Performance Appraisalp. 252
Empowermentp. 256
Preserving the Wonder in Project Managementp. 258
Main Pointsp. 259
Quality Team Skillsp. 261
Introductionp. 261
Individual Involvementp. 261
Teamsp. 263
Communicationp. 274
Listeningp. 277
Focus Settingp. 278
Meetingsp. 282
Brainstormingp. 288
Presentationsp. 292
Main Pointsp. 299
Translating Expectations to Specificationsp. 307
Introductionp. 307
Quality Function Deploymentp. 312
Benchmarkingp. 317
Metricsp. 322
Main Pointsp. 325
Process Toolsp. 331
Introductionp. 331
Process Diagramp. 337
Input/Output Analysisp. 343
Supplier/Customer Analysisp. 346
Main Pointsp. 351
Tools for Quality Decisionsp. 353
Introductionp. 353
Selection Techniquesp. 353
Decision Makingp. 362
Main Pointsp. 365
Work Flowsp. 367
Introductionp. 367
Process Analysisp. 368
Work-Flow Analysisp. 370
Cause-and-Effect Analysisp. 373
Data Statistical Analysisp. 377
Force-field Analysisp. 395
Main Pointsp. 396
Work Breakdown and Schedulingp. 399
Introductionp. 399
Contractp. 402
Work Breakdown Structurep. 404
Task Listp. 410
Project Schedulep. 411
Risk Managementp. 427
Project Management Information Systemp. 441
Main Pointsp. 443
More Toolsp. 447
Introductionp. 447
Concurrent Engineeringp. 449
Quality Function Deploymentp. 451
Robust Designp. 451
Statistical Process Controlp. 455
Cost of Poor Qualityp. 456
Systems Development/Improvement Methodologies within the DoDp. 458
Main Pointsp. 460
Some Future Considerationsp. 463
Introductionp. 463
CDPM Application Considerationsp. 465
CDPM Application Processp. 466
Application of CDPM in the Futurep. 494
Main Pointsp. 498
Cases in Project Quality Managementp. 501
The Huntsville Casep. 501
Logistics Communicationp. 512
Computer-Based Trainingp. 517
Higher Educationp. 520
Health Care Financesp. 524
Minicases and Exercisesp. 526
Project Quality Management: PMI Body of Knowledgep. 547
Quality Planningp. 550
Quality Assurancep. 554
Quality Controlp. 555
Assessmentp. 561
Introductionp. 561
Individual Assessmentp. 562
Team Assessmentp. 566
Abbreviations and Acronymsp. 573
Glossaryp. 575
Bibliographyp. 591
Indexp. 595
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780071369824
ISBN-10: 0071369821
Series: Mechanical Engineering
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 609
Published: 3rd July 2001
Country of Publication: US
Dimensions (cm): 23.5 x 15.3  x 3.7
Weight (kg): 1.13
Edition Number: 2
Edition Type: Revised